2019 Mercedes-Benz Sprinter 2500: rolls away in park

Filed Aug 20, 2021 · Transmission · NY

The contact owns a 2019 Mercedes Benz Sprinter 2500. The contact state that while in PARK, the vehicle moved and rolled away. Additionally, while in park the vehicle moved when the seat belt was released. There were no warning lights illuminated. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown. The VIN was not available.

Filed Mar 31, 2021 · Transmission · 39,610 miles · CT

We are experiencing an issue with our 2019 mercedes sprinters freely rolling in park after 10 minutes of idle time. We have 20 sprinters and out of the 20 we were able to duplicate this issue on 4 so far. One unit spent about two months at the dealer and they replaced the transmission on it. That seemed to have fix the issue. This unit has been at the dealer for about a month now, and they have not done any work to it as of this writing. They have advised us that mercedes is investigating and working on a solution. We feel that this could be potentially an extremely dangerous situation with trucks that keep rolling away. In our opinion mercedes hasn't put enough emphasis on helping the dealer deal with this issue. We also feel that the duration that these trucks are out of service is unacceptable to the customer that uses the vehicle as a tool to operate their business. Here is a link to a video showing the issue in question. Https://www.youtube.com/watch?v=ztdgxokp-n8 and https://youtu.be/y7cy8cmfmcc

Filed Mar 31, 2021 · Transmission · 28,873 miles · CT

We are experiencing an issue with our 2019 mercedes sprinters freely rolling in park after 10 minutes of idle time. We have 20 sprinters and out of the 20 we were able to duplicate this issue on 4 so far. One unit spent about two months at the dealer and they replaced the transmission on it. That seemed to have fix the issue. We have a second unit at the dealer that has been there for about a month now. They have not done any work to it as of this writing. They have advised us that mercedes is investigating and working on a solution. This unit has not been to the dealer due to the excessive down time that we are experiencing due to this issue. We have provided the dealer with all of the vins that are in question and video evidence showing the problem. We feel that this could be potentially an extremely dangerous situation with trucks that keep rolling away. In our opinion mercedes hasn't put enough emphasis on helping the dealer deal with this issue. We also feel that the duration that these trucks are out of service is unacceptable to the customer that uses the vehicle as a tool to operate their business. Here are a couple more videos showing the issue across the 4 units. 1) https://www.youtube.com/watch?v=nlppzsz7g20 2) https://youtu.be/hwpcj4beje8 3) https://youtu.be/ly7wqlxbhfe

Filed Mar 31, 2021 · Transmission · 42,935 miles · CT

We are experiencing an issue with our 2019 mercedes sprinters freely rolling in park after 10 minutes of idle time. We have 20 sprinters and out of the 20 we were able to duplicate this issue on 4 so far. One unit spent about two months at the dealer and they replaced the transmission on it. That seemed to have fix the issue. We have a second unit at the dealer that has been there for about a month now. They have not done any work to it as of this writing. They have advised us that mercedes is investigating and working on a solution. This unit has not been to the dealer due to the excessive down time that we are experiencing due to this issue. We have provided the dealer with all of the vins that are in question and video evidence showing the problem. We feel that this could be potentially an extremely dangerous situation with trucks that keep rolling away. In our opinion mercedes hasn't put enough emphasis on helping the dealer deal with this issue. We also feel that the duration that these trucks are out of service is unacceptable to the customer that uses the vehicle as a tool to operate their business. Here are a couple more videos showing the issue across the 4 units. Https://youtu.be/ly7wqlxbhfe https://youtu.be/d-srvhccfm0 https://youtu.be/k9bowliam94

Filed Mar 25, 2021 · Transmission · 37,798 miles · PA · crash · 1 injury

ROLLAWAY FROM PARK. IMPACT AT RIGHT REAR OF VEHICLE.*DT Consumer stated delivery driver had the vehicle on park and left the vehicle to deliver a package. While outside the vehicle, he heard a noise and vehicle began rolling downhill. As it rolled he heard a clicking noise (believed to be the parking pawl attempting to engage). We performed a joint inspection of the vehicle (VIN XXXXXX) with Mercedes. During the inspection, download of the ACM showed the engine was running at idle the whole time to the point of impact; operation of the transmission software to continuously shift to park when the driver’s door is opened was visually verified at the transmission inner manual lever; and the transmission was removed and disassembled to view the park pawl and ring gear. The ring gear had wear on the leading edge of the teeth consistent with contact with the parking pawl as it was attempting to engage. There was no injury or damage to the vehicle. It was taken to local dealer, who could find no reason for the roll away that had occurred. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”