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October 25, 2024 Service bulletin

Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric...

Mercedes-Benz technical service bulletin LI08.10-N-078545 for 2019-2024 Mercedes-Benz Sprinter 2500, 2019-2024 Mercedes-Benz Sprinter 3500 and 2015-2023 Mercedes-Benz Metris and others.

Bulletin number
LI08.10-N-078545
Component
Power train
Summary
Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of the noises to the customer.

Owners of these vehicles have filed 68 complaints in the transmission category.

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