2019 Mercedes-Benz Sprinter 2500 transmission problems

Filed Jun 15, 2026 · Transmission · SC

While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue

Filed Feb 27, 2024 · Transmission · WA

My EIS module rendered my vehicle inoperable and left me stranded in the winter and left me stranded 54 miles away from the closest repair shop. Only because this is a know issue (see below) AND I had cell phone service enough to research this problem AND I had an air compressor to blow the wet/corroded connector out AND I was lucky enough it worked was I not left in a potentially life threatening situation. The weather was below freezing and this situation could have ended up requiring rescue, or worse. The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.

Filed Feb 14, 2023 · Transmission · WA

When switching gears from park into drive or reverse. There is a large knock coming from the Differential area. The knock was getting louder, and the vehicle did not drive as smooth kept getting worse with time. I took it to differential specialist. He diagnosed the problem as loose axle shafts and replace left and right side costing me close to $3000.

Filed Aug 11, 2022 · Transmission · IL

Park feature on automatic transmission. Unit is available for inspection upon request. Unit was idling on the street for approximately 10 minutes, vehicle was in park. Vehicle began rolling down the incline while in park. Crew was in vehicle applied the brakes to stop the vehicle from rolling. Vehicle was sent to dealer. Dealer advised that a vehicle parked with the transmission in park position and the parking brake not engaged, The vehicle may roll away. They attached pages from the owners manual stating if you park the vehicle with the transmission in park position and the parking brake is not engaged the vehicle may roll away. Engaging park position is not a fully adequate replacement for the parking brake. No warning lights were on inthe vehicle.

Filed Feb 15, 2022 · Brakes, Transmission · 50,925 miles · PA · crash

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, the vehicle inadvertently shifted into REVERSE and started rolling backward almost pinning the employee up against the front wall of the garage. The contact stated that the vehicle was reversing at approximately 2 MPH. The vehicle rolled backward into the front wall of the garage. There was damage to the driver’s side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced the federal safety agency Campaign Number: 21V972000 (Electrical System). The manufacturer had been informed of the failure and informed the contact that the issue was not a defect but an operator’s error. The failure mileage was approximately 50,925.

Filed Aug 20, 2021 · Transmission · NY

The contact owns a 2019 Mercedes Benz Sprinter 2500. The contact state that while in PARK, the vehicle moved and rolled away. Additionally, while in park the vehicle moved when the seat belt was released. There were no warning lights illuminated. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown. The VIN was not available.

Filed Aug 11, 2021 · Transmission · 965 miles · CA · crash · 1 injury

The contact's client was utilizing a 2019 Mercedes- Benz Sprinter 2500 for work. The contact stated while the vehicle was in park, the driver exited the vehicle however, it rolled backward, flipped over, and crushed the driver's legs. There were no warning lights illuminated. The driver sustained road and chemical burns and medical attention was provided. A police report was filed. There was no report of a fire or airbag deployment. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and inspected the vehicle where the black box was retrieved. The contact mentioned referenced the federal safety agency Action Number PE21019 (Power train). The failure mileage was 965.

Filed Jul 29, 2021 · Transmission · 24,000 miles · CO

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while the vehicle was parked, the vehicle started rolling backward without warning. The contact stated that the TPMS warning light was illuminated. The vehicle was diagnosed but was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.

Filed Mar 31, 2021 · Transmission · 42,935 miles · CT

We are experiencing an issue with our 2019 mercedes sprinters freely rolling in park after 10 minutes of idle time. We have 20 sprinters and out of the 20 we were able to duplicate this issue on 4 so far. One unit spent about two months at the dealer and they replaced the transmission on it. That seemed to have fix the issue. We have a second unit at the dealer that has been there for about a month now. They have not done any work to it as of this writing. They have advised us that mercedes is investigating and working on a solution. This unit has not been to the dealer due to the excessive down time that we are experiencing due to this issue. We have provided the dealer with all of the vins that are in question and video evidence showing the problem. We feel that this could be potentially an extremely dangerous situation with trucks that keep rolling away. In our opinion mercedes hasn't put enough emphasis on helping the dealer deal with this issue. We also feel that the duration that these trucks are out of service is unacceptable to the customer that uses the vehicle as a tool to operate their business. Here are a couple more videos showing the issue across the 4 units. Https://youtu.be/ly7wqlxbhfe https://youtu.be/d-srvhccfm0 https://youtu.be/k9bowliam94

Filed Mar 31, 2021 · Transmission · 28,873 miles · CT

We are experiencing an issue with our 2019 mercedes sprinters freely rolling in park after 10 minutes of idle time. We have 20 sprinters and out of the 20 we were able to duplicate this issue on 4 so far. One unit spent about two months at the dealer and they replaced the transmission on it. That seemed to have fix the issue. We have a second unit at the dealer that has been there for about a month now. They have not done any work to it as of this writing. They have advised us that mercedes is investigating and working on a solution. This unit has not been to the dealer due to the excessive down time that we are experiencing due to this issue. We have provided the dealer with all of the vins that are in question and video evidence showing the problem. We feel that this could be potentially an extremely dangerous situation with trucks that keep rolling away. In our opinion mercedes hasn't put enough emphasis on helping the dealer deal with this issue. We also feel that the duration that these trucks are out of service is unacceptable to the customer that uses the vehicle as a tool to operate their business. Here are a couple more videos showing the issue across the 4 units. 1) https://www.youtube.com/watch?v=nlppzsz7g20 2) https://youtu.be/hwpcj4beje8 3) https://youtu.be/ly7wqlxbhfe