2013 Mercedes-Benz Sprinter 2500 problems

Filed Jan 25, 2021 · Acceleration, Driver assistance · 33,500 miles · MN

While driving at approx. 65 MPH the cruise control went off and three warning lights came on including ABS and 2 other next that one looking like a swerve control or slippery road condition and another tire looking light. Not sure of other two light as this was my first drive in this vehicle which I had driven around 800 miles this day. I pulled over and attempted to get back on the road as I was in a dangerous location on a steep hill. Upon restart it started to rev then brake multiple times causing great danger in my attempt to get back on the road. I immediately went into next side exit and ship off. It was an extremely cold night and I had to spend the night in my vehicle.

Filed Sep 16, 2020 · Engine · 132,977 miles · OR

Mercedes benz 2500 2013 v6 diesel. Yellow engine warning light and the ebt yellow warning light came on and another warning on the instrument cluster there are 5 more engine starts remaining and it will not start if driven more than 340 miles. Both the erg valve and the ebt tank and heater have been replaced. We were driving under an evacuation alert because of fire. Speed was 45-50 MPH. This incident has put us in a dangerous situation because we are dependent in the sprinter for evacuation. The dealer is 40 miles away and cannot service the sprinter until the end of september. Last night we read about mercedes benz epa settlement because of a defeat program and faulty emission components. What can we do?

Filed Sep 17, 2019 · Lights · 10,000 miles · FL

Tl* the contact owns a 2013 mercedes-benz sprinter 2500. The contact stated that there was water in both headlight assemblies, which made it difficult to drive at night. In addition, the low beam warning indicator illuminated. The vehicle was taken to mercedes-benz of tampa (866‑342‑3941, located at 4400 n dale mabry hwy, tampa, fl 33614) where it was diagnosed that there was water condensation in the headlamp assemblies and they needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.

Filed Sep 16, 2019 · Lights · FL

When I turn on my vehicle it shows low beam right left I take it to the benz dealer in tampa the problem they came up with water intrusion in both front head light assemble. Head lamp unit found condensation forming in headlamps. They recommend replacing entire assembly as no repair can be performed total cost $4230.14. Got intouch with the exec. Referral manager to see what can be done but was not successful. I think this problem should be a recall. I don't see why I have to pay to fix problem their should be no condensation at all so I left with only driving my vehicle during the day I cannot drive at nights with no light. Your early attention to my problem will be greatly appreciated. Sincerely, [xxx] redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc

Filed Dec 8, 2018 · Airbags · VA

Takata recall: for 25 years we have had a series of motor homes that we used for weekend trips and longer vacations. We bought our current rv (which is our third one) as a new vehicle in early 2013. It is a winnebago view that is on a 2013 mercedes sprinter chassis (VIN: xxxx). We are very dissatisfied with mercedes benz and with our vehicle which has a long-standing recall for the takata airbags. Mercedes has already replaced our driver's side airbag, but after many months we are still on a waiting list for replacement of the passenger airbag. Our dealer, tysinger mercedes in virginia, is unable to tell us when our defective airbag will be replaced. This vehicle was intended to be the source of many trips for us during our retirement. After working for nearly 50 years including a military career, we are stuck with a very expensive vehicle that has a fatal safety flaw and we are effectively denied of the opportunity to go on the trips that we so eagerly anticipated. We reject mercedes' explanations: --the state that they have not seen any takata-related injuries in their vehicles, implying that incidents are all but impossible for mercedes vehicles. But the federal safety agency has determined that takata airbags are defective and the inflators could explode causing injury or death. Mercedes legal liability is the primary reason that mercedes decided to replace them. --we have been told by the dealer that if we were to experience an airbag warning light that we would move to the top of the list for replacement, evidence that parts are available. --they have stated that they are subject to manufacture, but this pipeline belongs to them. --they have stated that they are taking steps to minimize customer inconvenience but show no interest in keeping us informed. We want mercedes to repair this dangerous airbag or to compensate us for the loss of this vehicle. Redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Filed Oct 3, 2018 · Airbags · CA

Tl* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500 (m2cv144). The contact received recall notices for the federal safety agency campaign numbers: 18v032000 (air bags) and 16v077000 (air bags). Mercedes-benz of long beach (2300 east spring street, signal hill, ca 90755, (888)-340-8366) stated that the parts were unavailable for the repair. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available for 18v032000 and parts distribution disconnect for 16v077000.

Filed Oct 3, 2018 · Airbags · GA

Takata recall - I received a recall notice for the driver's side airbag prior to receiving a recall notice for the passenger side airbag on march 2018. I took my sprinter to the dealership on september 12, 2018 for replacement. After receiving my sprinter back from the dealership, I noticed that only the driver side airbag had been replaced. I contacted the service department about this, and was told the passenger side airbag part was not available and would not be for several months. Considering how dangerous these airbags are, it seems that a wait time of currently seven months and expecting a delay of another several months is unacceptably long.

Filed Jun 28, 2018 · Airbags · GA

Takata recall - unable to get dealership to replace airbag

Filed Jun 20, 2018 · Airbags · UT

Tl* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received notification of the federal safety agency campaign number: 18v032000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of st. George (1792 s black ridge dr., st. George, ut 84770, (435) 634-7500) was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed May 17, 2018 · Airbags · MO

Tl* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received a recall notice for the federal safety agency campaign number: 18v032000 (air bags). The contact took the vehicle to an unknown dealer where it was diagnosed that the driver's side air bag needed to be replaced. The dealer replaced the driver's side air bag, but not the passenger side air bag. The contact notified the manufacturer and was informed that parts were not available and there was no remedy yet for the recall. The contact had not experienced a failure. Vin tool confirms parts not available.