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2019-2020 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others recall: instrument cluster/panel

Daimler Vans USA, LLC reported this safety recall on April 5, 2021. It covers about 1,285 vehicles.

vehicles affected
1,285
reported
Apr 5, 2021
owners notified
May 28, 2021
related complaints
47

Electrical system: instrument cluster/panel

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Risk
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3DISPKI.

Recall number 21V235000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 47 complaints about electrical problems.

2019 Freightliner Sprinter 15002020 Freightliner Sprinter 15002019 Freightliner Sprinter 25002020 Freightliner Sprinter 25002019 Freightliner Sprinter 35002020 Freightliner Sprinter 35002019 Freightliner Sprinter 45002020 Freightliner Sprinter 45002019 Mercedes-Benz Sprinter 15002020 Mercedes-Benz Sprinter 15002019 Mercedes-Benz Sprinter 25002020 Mercedes-Benz Sprinter 2500

Questions about recall 21V235000

Is there a recall on the 2019-2020 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others instrument cluster/panel?

Yes. Recall 21V235000, reported on April 5, 2021, covers about 1,285 vehicles.

What is the fix for recall 21V235000?

DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3DISPKI.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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