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2018-2019 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others recall: glass, side/rear

Daimler Vans USA, LLC reported this safety recall on July 2, 2019. It covers about 1,079 vehicles.

vehicles affected
1,079
reported
Jul 2, 2019
owners notified
Jan 21, 2020
related complaints
6

Visibility: glass, side/rear

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
Risk
In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3VERGLAS.

Recall number 19V507000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 6 complaints about visibility problems.

2018 Freightliner Sprinter 15002019 Freightliner Sprinter 15002018 Freightliner Sprinter 25002019 Freightliner Sprinter 25002018 Freightliner Sprinter 35002019 Freightliner Sprinter 35002018 Freightliner Sprinter 45002019 Freightliner Sprinter 45002018 Mercedes-Benz Sprinter 15002019 Mercedes-Benz Sprinter 15002018 Mercedes-Benz Sprinter 25002019 Mercedes-Benz Sprinter 2500

Questions about recall 19V507000

Is there a recall on the 2018-2019 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others glass, side/rear?

Yes. Recall 19V507000, reported on July 2, 2019, covers about 1,079 vehicles.

What is the fix for recall 19V507000?

DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3VERGLAS.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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