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2016-2017 Mercedes-Benz Metris recall: electric power assist system

Daimler Vans USA, LLC reported this safety recall on April 10, 2019. It covers about 9,471 vehicles.

vehicles affected
9,471
reported
Apr 10, 2019
owners notified
Nov 15, 2019
related complaints
14

Steering: electric power assist system

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Risk
Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SCHRALU.

Recall number 19V290000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 14 complaints about steering problems.

Questions about recall 19V290000

Is there a recall on the 2016-2017 Mercedes-Benz Metris electric power assist system?

Yes. Recall 19V290000, reported on April 10, 2019, covers about 9,471 vehicles.

What is the fix for recall 19V290000?

DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SCHRALU.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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