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2017-2020 Western Star 4900 and Western Star 5700 recall: door

Daimler Trucks North America LLC reported this safety recall on October 10, 2019. It covers about 2,547 vehicles.

vehicles affected
2,547
reported
Oct 10, 2019
owners notified
Sep 21, 2020

Structure: body: door

What is wrong
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Risk
A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
Remedy
DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL834.

Recall number 19V722000

Affected vehicles

Questions about recall 19V722000

Is there a recall on the 2017-2020 Western Star 4900 and Western Star 5700 door?

Yes. Recall 19V722000, reported on October 10, 2019, covers about 2,547 vehicles.

What is the fix for recall 19V722000?

DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL834.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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