Tl* the contact owns a 2019 western star 5700. While the vehicle was parked, the contact was cleaning the rims and noticed that the lug nuts were loose on the inner tires. In addition, all the valves were detached from all four inner tires. The contact called an independent mechanic and was informed that the lug nuts were not tightened properly, which caused them to loosen. The vehicle was repaired. The VIN was included in the federal safety agency campaign number: 18v353000 (service brakes, hydraulic). The manufacturer was not notified of the failure. The approximate failure mileage was 4,000.
The worst 2019 Western Star 5700 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Brakes1
- Wheels1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Brakes1
- Wheels1
Recalls 14
Electrical system: wiring
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
- Risk
- An electrical arc can increase the risk of a fire.
- Remedy
- Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V‑191. Vehicles previously inspected and considered complete under 18V‑191 will need to return for the new remedy. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-907.
Recall number 21V882000 · Recall details
Electrical system: wiring
- What is wrong
- Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
- Risk
- Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-880.
Recall number 21V206000 · Recall details
Power train: clutch assembly
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia, Business Class M2, 108SD, 114SD and 122SD and Western Star 4700, 4900 and 5700 vehicles. An internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly.
- Risk
- Unintended vehicle movement van increase the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will update the software and replace the clutches, free of charge. DTNA issued owners an interim notification on December 7, 2020. Owner notification letters were mailed on May 28, 2021. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-865.
Recall number 20V642000 · Recall details
Electrical system: wiring
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
- Risk
- An engine stall may increase the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-852.
Recall number 20V281000 · Recall details
Service brakes, air: disc: caliper
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
- Risk
- Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-845.
Recall number 20V127000 · Recall details
Visibility: defroster/defogger/HVAC system: rear window
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
- Risk
- If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-836.
Recall number 19V792000 · Recall details
Structure: body: door
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
- Risk
- A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
- Remedy
- DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL834.
Recall number 19V722000 · Recall details
Service brakes, air: disc
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2019 Freightliner 108SD, 114SD, Business Class M2, Cascadia, Western Star 5700, and FCCC XC Chassis vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
- Risk
- Loose brake caliper mounting bolts may reduce the brake effectiveness, increasing the risk of crash.
- Remedy
- DTNA will notify the owners and affected vehicle manufacturers, and DTNA dealers will inspect and repair the vehicles, free of charge. The recall is expected to begin July 12, 2019. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-816.
Recall number 19V367000 · Recall details
Power train: clutch assembly
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Business Class M2, Western Star 4700, 4900, and 5700 vehicles, equipped with certain Eaton ECA heavy-duty truck clutches. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.
- Risk
- Unintended vehicle movement can increase the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will update the software, and repair any physical components, free of charge. DTNA issued owners an interim notification on February 16, 2019. The recall began July 31, 2019. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-803.
Recall number 18V903000 · Recall details
Suspension: front: control arm
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
- Risk
- Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.
- Remedy
- DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners may contact Daimler Trucks at 1‑800‑547‑0712. DTNA's number for this recall is FL-802.
Recall number 18V913000 · Recall details
Steering
- What is wrong
- Daimler Trucks North America, LLC (DTNA) is recalling certain 2019 Freightliner Cascadia and Western Star 5700 vehicles. The steering wheel on these vehicles may loosen over time and the steering wheel may detach from the steering column.
- Risk
- If the steering wheel detaches, there would be a loss of vehicle control, increasing the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will correct the steering wheel installation, as necessary, free of charge. The recall began November 21, 2018. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL796.
Recall number 18V699000 · Recall details
Service brakes, air: disc: caliper
- What is wrong
- Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Freightliner Custom Chassis Corporation S2C 106 Cab, S2G Cab Chassis, XCL, XCM, XBS, XCP, XCR, Western Star 4700, 4900 and 5700 trucks. The brake caliper mounting bolts may have been insufficiently tightened.
- Risk
- Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will check and tighten the brake caliper mounting bolts, free of charge. The recall began December 3, 2018. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-794.
Recall number 18V703000 · Recall details
Service brakes, hydraulic: foundation components: disc: caliper
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.
- Risk
- If the brake caliper mounting bolts loosen, braking performance may be reduced, increasing the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-772.
Recall number 18V353000 · Recall details
Electrical system: wiring
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.
- Risk
- An electrical arc can increase the risk of a fire.
- Remedy
- DTNA will notify owners, and dealers will inspect the power stud for the proper clearance to the bulkhead, and replace it if necessary, free of charge. DTNA issued an interim notification to owners on May 23, 2018. The recall began October 29, 2018. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-766.
Recall number 18V191000 · Recall details
See all 14 recalls for the 2019 Western Star 5700
Defect investigations
Redundant wheel fastener locking mechanism
The Office of Defects Investigation (ODI) received a petition on November 21, 2025, requesting a defect investigation to “determine whether the absence of a redundant mechanical wheel-fastener locking mechanism constitutes a safety-related defect in motor vehicles and motor-vehicle equipment” in the heavy-vehicle sector. On March 4, 2026, the federal safety agency opened Defect Petition DP26002 to evaluate the petitioner's request. The petition itself can be reviewed at under ODI number 11703245. The petitioner focused on all vehicles utilizing the 10-285.75 mm bolt wheels, also known as 10 Hole 22.5" Hub Pilot Wheels, as the subject of the petition. ODI conducted a comprehensive search of Vehicle Owner Questionnaire's (VOQ) and Early Warning Reporting (EWR) data for vehicles equipped with the subject wheels. Furthermore, ODI reviewed six months of the Federal Motor Carrier Safety Administration's Motor Carrier Management Information System violation data for commercial vehicles cited for loose/missing wheel fasteners. After a review of this data, ODI has found insufficient evidence to support the petitioner's claim that a safety-related defect exists. The data indicates that instances of loose or missing fasteners typically occur at higher mileages following fleet maintenance activities, rather than as a result of an inherent vehicle manufacturing or design defect. Furthermore, commercial motor vehicle operators are required to conduct daily pre-trip inspections to detect and mitigate loose fasteners before operation. In the absence of a Federal Motor Vehicle Safety Standard requiring wheels to have a redundant locking system and given the lack of evidence establishing a systemic safety defect, ODI is denying this Defect Petition. The denial of this petition does not foreclose the agency from taking further action if warranted or making a future finding that a safety-related defect exists based upon additional information the agency may receive. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to
DP26002
Automatic Emergency Braking Errors
On May 26, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23010) to assess reports of false positive activation of the Automatic Emergency Braking (AEB) system in model year (MY) 2017-2022 Daimler Trucks North America (DTNA) vehicles. The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. DTNA indicated that it received of a total of 315 reports that may relate to the alleged defect in MY 2017-2022 DTNA vehicles. DTNA stated that the vast majority of false positive activation of the subject systems occur in very limited durations and result in a five mile per hour deceleration. ODI considered four AEB systems offered by DTNA: Detroit Assurance 2.0, Detroit Assurance 4.0, Detroit Assurance 5.0, and Wabco OnGuard. ODIâs analysis shows that of the Detroit Assurance versions, all are failing at similar rates. The OnGuard AEB systems equipped on the same model and model year vehicles have experienced a significantly lower claim rate. To date, ODI has received a total of 32 consumer complaints of inadvertent activation of AEB in MY 2017-2022 DTNA vehicles. In total, ODI reviewed 347 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include 24 reports involving a crash, 13 reports involving an alleged injury and one report with a fatality. PE23010 has been upgraded to an Engineering Analysis to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations in MY 2017-2022 DTNA vehicles. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to
EA25006
Automatic Emergency Braking Errors
On May 26, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23010) to assess reports of false positive activation of the Automatic Emergency Braking (AEB) system in model year (MY) 2017-2022 Daimler Trucks North America (DTNA) vehicles. The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in unexpected and sudden vehicle deceleration. ODI sent an information request letter to DTNA on June 15, 2023.In its September 1, 2023, response, DTNA indicated that it received of a total of 315 reports that may relate to the alleged defect in MY 2017-2022 DTNA vehicles. DTNA stated that the vast majority of false positive activation of the subject systems occur for very limited durations and result in a five mile per hour deceleration. ODI considered four AEB systems offered by DTNA: Detroit Assurance 2.0, Detroit Assurance 4.0, Detroit Assurance 5.0, and Wabco OnGuard. ODIâs analysis shows that of the Detroit Assurance versions, all fail at similar rates. The Wabco OnGuard AEB systems equipped on the same model and model year vehicles have experienced a significantly lower claim rate. To date, ODI has received a total of 32 consumer complaints of inadvertent activation of AEB in MY 2017-2022 DTNA vehicles. In total, ODI reviewed 347 unique (i.e., non-duplicative Vehicle Identification Number) reports that may relate to the alleged defect, which include 24 involving a crash, 13 reports involving an alleged injury and one report with a fatality. PE23010 has been upgraded to an Engineering Analysis (EA25006) to further assess the scope, frequency, and nature of the inadvertent AEB activations in MY 2017-2022 Freightliner Cascadia and Western Star 5700 vehicles.In particular, this EA will assess the safety consequences likely to arise in the scenarios during which the AEB inadvertently and unexpectedly activates, such as the speeds and conditions during which the activation occurs. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
PE23010
Technical service bulletins for the 2019 Western Star 5700 294
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair...
- Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals
- Service Solution for DT12 Oil Plug Ports
- CX Advocate for NOx conversion low faults
- CX Advocate for turbo oil drain cracking
- CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test...
- CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault.
- CX Advocate for GATS2.4 being expanding to DD15
- Service Solution for Power Steering Reservoir Fill Cap Venting
- Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
What 2019 Western Star 5700 owners say
Most recent owner complaints, unedited.
Compare the 2019 Western Star 5700
Other model years
Questions about the 2019 Western Star 5700
Is the 2019 Western Star 5700 reliable?
Owners have filed 1 complaint about the 2019 Western Star 5700, close to a typical 5700 model year.
What is the most common problem with the 2019 Western Star 5700?
Brakes, with 1 complaint. Next is wheels (1).
How many recalls does the 2019 Western Star 5700 have?
14 recalls, covering electrical system, power train and service brakes, air.
Was there a recall on the 2019 Western Star 5700 brakes?
Yes, 4 recalls: 20V127000, 19V367000, 18V703000. Check your VIN to see if your car still needs the free repair.
VIN decoder
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