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2019-2020 Jayco Travel Trailer White Hawk recall: escape/egress/exit

Jayco, Inc. reported this safety recall on December 10, 2019. It covers about 51 vehicles.

vehicles affected
51
reported
Dec 10, 2019
owners notified
Dec 20, 2019
related complaints
2

Structure: emergency: escape/egress/exit

What is wrong
Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk (144) travel trailers, model 24MBH. The rear emergency escape window can not fully open due to the placement of exterior ladder.
Risk
In the event of an emergency, occupants may not be able to exit through the escape window, increasing risk of injury.
Remedy
Jayco will notify owners, and dealers will remove and relocate the existing ladder to prevent interference with the emergency escape safety window, free of charge. The recall began December 20, 2019. Owners may contact Jayco customer service at 1‑800‑283‑8267. Jayco's number for this recall is 9901503.

Recall number 19V873000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 2 complaints about body problems.

2019 Jayco Travel Trailer White Hawk2020 Jayco Travel Trailer White Hawk

Questions about recall 19V873000

Is there a recall on the 2019-2020 Jayco Travel Trailer White Hawk escape/egress/exit?

Yes. Recall 19V873000, reported on December 10, 2019, covers about 51 vehicles.

What is the fix for recall 19V873000?

Jayco will notify owners, and dealers will remove and relocate the existing ladder to prevent interference with the emergency escape safety window, free of charge. The recall began December 20, 2019. Owners may contact Jayco customer service at 1‑800‑283‑8267. Jayco's number for this recall is 9901503.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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