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2020 Mercedes-Benz AMG C43, Mercedes-Benz AMG C63S and others recall: communication

Mercedes-Benz USA, LLC. reported this safety recall on February 7, 2020. It covers about 239 vehicles.

vehicles affected
239
reported
Feb 7, 2020
owners notified
Apr 14, 2020
related complaints
14

Communication

What is wrong
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
Risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020030016.

Recall number 20V068000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 14 complaints about electrical problems.

Questions about recall 20V068000

Is there a recall on the 2020 Mercedes-Benz AMG C43, Mercedes-Benz AMG C63S and others communication?

Yes. Recall 20V068000, reported on February 7, 2020, covers about 239 vehicles.

What is the fix for recall 20V068000?

MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020030016.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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