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2014-2017 Jeep Cherokee recall: differential unit

Chrysler (FCA Us LLC) reported this safety recall on June 11, 2020. It covers about 67,248 vehicles.

vehicles affected
67,248
reported
Jun 11, 2020
owners notified
Jul 14, 2020
related complaints
3,768

Power train: driveline: differential unit

What is wrong
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Risk
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
Remedy
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1‑800‑853‑1403. FCA's number for this recall is W47.

Recall number 20V343000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 3,768 complaints about transmission problems.

2014 Jeep Cherokee2015 Jeep Cherokee2016 Jeep Cherokee2017 Jeep Cherokee

Questions about recall 20V343000

Is there a recall on the 2014-2017 Jeep Cherokee differential unit?

Yes. Recall 20V343000, reported on June 11, 2020, covers about 67,248 vehicles.

What is the fix for recall 20V343000?

FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1‑800‑853‑1403. FCA's number for this recall is W47.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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