2014 Jeep Cherokee transmission problems

Filed Nov 3, 2026 · Body, Transmission · 159,633 miles · PA

The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was operating or shifted into park(P), the vehicle unexpectedly rolled away. The contact heard a water sloshing sound coming from the driver's side door and became aware that there was water accumulated inside the door. The contact stated that the transmission was intermittently stuck or skipped gears on several occasions. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The contact expressed concerns that the failure was hazardous and that the water could possibly cause an electrical failure. The failure mileage was approximately 159,633.

Filed Oct 8, 2026 · Transmission · KY

Active Drive 2 PTU failure caused Jeep to lose power on roadway forcing me to try to get to shoulder quickly to avoid blocking traffic or being rear ended. The part is available. I haven’t sent to dealership due to financial constraints. There are numerous incidents and even a recall for similar 2 speed PTUs sold on 2014+ Jeep cherokees. Recall only covered certain VINs and not all vehicles with this same PTU. But there have been many more instances of failure from the PTUs not included in the recall or warranty extension. The svc 4wd light came on when the issue occurred. Had to have vehicle towed as it would not move under own power safely.

Filed Oct 6, 2026 · Engine, Transmission · CA

The transmission light went on. Car was brought into dealership two times while still under warranty. They did not have a fix and PTU was on back order for over a year in 2017. I am now resorting to pay out of pocket. I had a PTU shipped from a Jeep dealer in Louisiana. PTU from them was not new but had come off another car and was charged $2,300. I sent it back because it was used at that time I was working and was going to pay out of pocket. I was not going to pay to install a used transmission. Regardless there is as no fix. Then in May of this year the check engine light came on. This was another problem that the Jeep dealership cannot fix. Now I have a paid for car that cannot be driven because it cannot be smogged. It has the Pentastar V6 engine. There is no fix for either problem I understand and I am retired and cannot afford these repairs. I asked the manufacturer in writing to buy the car back and they said no. Can I get some help? This was going to be my last car. Jeep dealer offered $200 for the car. My all weather tires are worth more than the car. I’ve changed oil on time using synthetic oil and have otherwise taken good care of this car. I thought they would come up with a fix for the transmission is why I waited so long. Everything that is wrong is the manufacturer’s product defect. Also, I have documentation on everything I just wrote you. Please help me!!! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 17, 2026 · Transmission · 40,000 miles · CA

The contact owns a 2014 Jeep Cherokee. The contact stated that while accelerating from a stop, the transmission unexpectedly shifted into neutral(N), and the vehicle lost automotive power. The check engine warning light was illuminated. The “Service 4WD" message was displayed. The vehicle was towed to a dealer to be diagnosed, and the contact was informed that the PTU unit had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The failure mileage was 40,000.

Filed Sep 9, 2026 · Engine, Transmission · CT

This issue has occurred on several occasions. I successfully reverse but when I switch back to "drive" the vehicle enters a neutral state. When driving on the highway, the vehicle has slowed itself to 40mph and continues to slow itself until it becomes disabled. I currently see there has been a recall for this vehicle in 2019 (19V447000) which did not include my VIN. However, my vehicle is experiencing the exact symptoms described in that specific recall. The vehicle is unsafe to drive.

Filed Sep 8, 2026 · Transmission · GA

The PTU has failed and now my warranty claim is being denied. I drive a 2014 Jeep Cherokee and this is a COMMON issue with this car. It unfortunately has not fallen under a recall that I can see anywhere even though so many others have.

Filed Sep 4, 2026 · Transmission · WA

I purchesed the vehicle in April of 2024, test drove it and it drove fine, the dealership said they had to service a recall of the transfer case before I could take the car home. Once I picked the car up and drove it for a few days it was driving very weird and had low speed shuttering, I took it back to the dealership after googling that it might be related to the transfer case and they looked at it and said everything was fine, so I just dealt with the issue. Recently the "service 4wd" light came on so I took it to a friend to take a look at it and they noticed that the transfer case that was put in to service the recall was actually from a junk yard and used which is what has been causing the issues I've been having. I researched it a bit further and was told to make a complaint due to having junk yard parts put in to satisfy a recall being illegal.

Filed Aug 30, 2026 · Transmission · GA

My vehicle is experiencing a critical structural failure directly related to Safety Recall W47. Due to severe, unmitigated drivetrain vibrations caused by internal Power Transfer Unit (PTU) input spline wear, the structural mounting fasteners connecting the PTU housing to the aluminum automatic transmission casing have completely backed out and/or sheared off while operating.When attempting to have this safety defect remedied under the active W47 recall, both the authorized Jeep dealership and Stellantis corporate customer care actively refused to honor the safety recall or conduct internal diagnostics. They have locked me into a circular loop, stating that because the structural fasteners are currently missing/broken, the issue is classified as "missing bolts" and is not covered under the recall. They are demanding thousands of dollars out-of-pocket to replace the hardware before they will inspect the internal components of the PTU.The ejection and shearing of these structural fasteners is a direct, documented physical consequence of the severe vibrations caused by the defective, recalled PTU. Forcing a consumer to pay out-of-pocket to repair the structural symptoms of a known safety defect before a dealership will honor a federal recall is a violation of the remedy process. This condition compromises the structural integrity of the drivetrain, increases the risk of component separation while driving, and presents an immediate safety hazard.

Filed Aug 19, 2026 · Transmission · OH

Failure of the PTU prevented vehicle from going into park. Gears in PRU stripped causing complete failure and vehicle would not move.

Filed Aug 5, 2026 · Transmission · AZ

The PTU is bad and I’ve replaced it twice with no successful fix