2012-2018 Tesla Model S and Tesla Model X recall: defroster/defogger/hvac system
Tesla, Inc. reported this safety recall on January 29, 2021. It covers about 134,951 vehicles.
- vehicles affected
- 134,951
- reported
- Jan 29, 2021
- owners notified
- Mar 29, 2021
- related complaints
- 199
Visibility: defroster/defogger/HVAC system
- What is wrong
- Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
- Risk
- The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
- Remedy
- Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-21-21-001.
Recall number 21V035000
Affected vehicles
Owner complaints about the same problem
Owners of these vehicles have filed 199 complaints about visibility problems.
2015 Tesla Model S2016 Tesla Model S2017 Tesla Model S2018 Tesla Model S2016 Tesla Model X2017 Tesla Model X2018 Tesla Model X
Questions about recall 21V035000
Is there a recall on the 2012-2018 Tesla Model S and Tesla Model X defroster/defogger/hvac system?
Yes. Recall 21V035000, reported on January 29, 2021, covers about 134,951 vehicles.
What is the fix for recall 21V035000?
Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-21-21-001.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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