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2021-2022 Polestar 2 recall: software

Polestar Automotive USA, Inc. reported this safety recall on February 24, 2021. It covers about 3,457 vehicles.

vehicles affected
3,457
reported
Feb 24, 2021
owners notified
Apr 23, 2021
related complaints
57

Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software

What is wrong
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Risk
A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
Remedy
Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1‑800‑806‑2504. Polestar's number for this recall is R10079.

Recall number 21V110000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 57 complaints about electrical problems.

2021 Polestar 22022 Polestar 2

Questions about recall 21V110000

Is there a recall on the 2021-2022 Polestar 2 software?

Yes. Recall 21V110000, reported on February 24, 2021, covers about 3,457 vehicles.

What is the fix for recall 21V110000?

Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1‑800‑806‑2504. Polestar's number for this recall is R10079.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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