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2019-2020 Sutphen Fire Truck recall: equipment

Sutphen Corporation reported this safety recall on June 2, 2021. It covers about 8 vehicles.

vehicles affected
8
reported
Jun 2, 2021
owners notified
Oct 6, 2021

Equipment

What is wrong
Stuphen Corporation (Stuphen) is recalling certain 2019-2020 Fire Trucks equipped with a battery-powered 3600 wireless remote controller unit used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adjust the spray pattern. The wireless remote controller's sleep mode is disabled, and results in the batteries discharging faster than normal.
Risk
Inability to use the wireless remote controller may hinder firefighting efforts, increasing the risk of injury.
Remedy
Dealers will update the wireless remote controller unit software, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Stuphen customer service at 1‑614‑889‑1005.

Recall number 21V412000

Affected vehicles

Questions about recall 21V412000

Is there a recall on the 2019-2020 Sutphen Fire Truck equipment?

Yes. Recall 21V412000, reported on June 2, 2021, covers about 8 vehicles.

What is the fix for recall 21V412000?

Dealers will update the wireless remote controller unit software, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Stuphen customer service at 1‑614‑889‑1005.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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