2013-2017 Ford Explorer recall: rear
Ford Motor Company reported this safety recall on July 15, 2021. It covers about 631,176 vehicles.
- vehicles affected
- 631,176
- reported
- Jul 15, 2021
- owners notified
- Mar 16, 2022
- related complaints
- 396
Suspension: rear
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
- Risk
- A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous the federal safety agency recall numbers 16V‑245, 19V‑435, and 20V‑675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S32.
Recall number 21V537000
Affected vehicles
Owner complaints about the same problem
Owners of these vehicles have filed 396 complaints about suspension problems.
2014 Ford Explorer2015 Ford Explorer2016 Ford Explorer2017 Ford Explorer
Questions about recall 21V537000
Is there a recall on the 2013-2017 Ford Explorer rear?
Yes. Recall 21V537000, reported on July 15, 2021, covers about 631,176 vehicles.
What is the fix for recall 21V537000?
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous the federal safety agency recall numbers 16V‑245, 19V‑435, and 20V‑675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S32.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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