Failure of replaced toelinks to be properly torque or design flaw. The toelinks continue to slide out of alignment and kick bottomf of both tires out. Causes instability in car, issues with differential and unnecessary wear of rear tires.
2015 Ford Explorer suspension problems
83 complaints (5% of all complaints for this car). Typical mileage when it fails: 76,000. 10 crashes reported.
- owner complaints
- 83
- of this car's complaints
- 5%
- typical mileage
- 76,000
- crashes
- 10
- recalls
- 4
Which part fails
- Rear1
At what mileage
Complaints by mileage at the time of the problem.
Ford Explorer suspension problems in other years
Specific symptoms reported on the 2015 Ford Explorer suspension
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Suspension: rear
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
- Risk
- A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous the federal safety agency recall numbers 16V‑245, 19V‑435, and 20V‑675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S32.
Recall number 21V537000 · Recall details
Suspension: rear
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V‑245 or 19V‑435. The outboard section of a rear suspension toe link may fracture.
- Risk
- A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S62.
Recall number 20V675000 · Recall details
Suspension: rear
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
- Risk
- A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 19S17.
Recall number 19V435000 · Recall details
Suspension: rear
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
- Risk
- A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 16S18.
Recall number 16V245000 · Recall details
What 2015 Ford Explorer owners say
Most recent owner complaints, unedited.
My vehicle has been shaking and clunking for years now, and my dealership has denied me service for two years on account of them not being able to recieve parts
The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal, roaring sound coming from the rear of the vehicle. There was no warning light illuminated. Upon inspection of the vehicle, the contact's husband discovered that the steel belts on the driver’s and passenger’s rear tires were prematurely worn. The contact then became aware of the federal safety agency Campaign Number: 21V537000 (Suspension); which the contact associated with the failure. An appointment was scheduled with a local dealer for the recall repair. Upon arriving for the appointment, the contact was informed that the vehicle was not covered under the recall. The manufacturer was notified of the issue, and the contact was informed that the recall repair was performed prior to and was a one-time repair. The contact provided an estimate for an out-of-pocket repair. The contact stated that the top of the driver’s and passenger’s side A-pillar trims were loose. The contact discovered the federal safety agency Campaign Number: 24V031000 (Structure); however, the part for the recall repair was unavailable. The vehicle was not yet repaired. The failure mileage was approximately 127,000.
The contact owns a 2015 Ford Explorer. The contact stated that upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the alignment could not be performed because the rear toe link was rusted and needed to be repaired. The contact stated that the recall repair for the federal safety agency Campaign Number: 21V537000 (Suspension) was previously performed on the vehicle; however, the failure occurred. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was approximately 130,000.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 21V537000 (Suspension); and the vehicle was repaired under the recall. After the recall repair, the contact noticed that the rear end of the vehicle was wobbling and the rear of the vehicle swayed towards the left or right while driving at speeds of 35 MPH or higher. There were no warning lights. The contact replaced the tires twice due to the failure, causing the tires to lose treadwear and lose traction. The dealer was informed about the failure and confirmed that the recall repair had been completed and was only a one-time free repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign numbers: 19V435000 (SUSPENSION), 21V537000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION); however, parts for the recall repairs were not yet available. The contact stated that while driving at various speeds, the contact heard outside noises inside the vehicle. In addition, the contact stated that when the heater was activated, the front windshield made an abnormal sound and then shifted. The contact stated that on a separate occasion, while the vehicle was parked at the residence, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to a glass specialty shop, and the front windshield was replaced. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 19V435000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION). However, the parts for the recall repairs were not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the visibility, which prevented the safe operation of the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2015 Ford Explorer. The contact stated that while driving on the highway at 40 MPH, there was a clanking sound coming from the steering wheel. The contact stated that the steering wheel shifted to the left and the contact immediately corrected the steering wheel; however, in the process the vehicle became airborne. The contact stated that upon landing, the front driver’s, the front passenger’s, and rear driver’s side tires were deflated. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the control arms, wheel axles, wheel bearings, rims, and tires were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
I had a mechanic take a look at my car for a routine inspection during an oil change. They noticed my alignment was off. They cannot adjust the rear alignment as they are not adjustable. They found a list of older recalls that affect the rear toe link and I checked with Ford to make sure this was done. They confirmed that the recalls were done. Called Ford Customer Service and they advised me to submit a report as a Safety recall was done on this car by the previous owner, but was not properly repaired as suspected by Ford. Rear Toe links on Ford Explorer 2015 are not adjustable so alignment cannot be performed.
Front halfshaft bracket replacement Campaign/the federal safety agency# 20S63/20V692 Issue Date 2020-11-10 Description: On your vehicle, the support bracket for your front drive axle halfshaft may fail. This may result in a vibration, grinding, banging or clicking noise from the driveline while moving. Safety Risk: The support bracket may fail without warning and could result in a loss of movement. In some instances, there may be a loss of park function that could result in unintended vehicle movement, increasing the risk of an accident. Remedy: Ford Motor Company has authorized your dealer to replace the support bracket free of charge (parts and labor).
Questions about the 2015 Ford Explorer suspension
Does the 2015 Ford Explorer have suspension problems?
Owners have filed 83 complaints about the suspension of the 2015 Ford Explorer, 5% of all its complaints.
At what mileage do 2015 Ford Explorer suspension problems start?
The typical (median) mileage in owner complaints is 76,000 miles.
Was there a recall on the 2015 Ford Explorer suspension?
Yes, 4 recalls: 21V537000, 20V675000, 19V435000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Explorer have bad suspension?
The Ford Explorer model years with the most suspension complaints are 2002 (422 complaints), 1998 (111 complaints) and 1997 (105 complaints).
Other 2015 Ford Explorer problems
Body 412Steering 348Engine 289Driver assistance 177Fuel system 94Electrical 93Transmission 86Airbags 84Visibility 45Seat belts 38Brakes 34Lights 17Acceleration 16Seats 16Wheels 15Tires 3Locks 1
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