The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rearview camera image was intermittently functional. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall. The manufacturer was made aware of the failure and referred the contact to the dealer for additional assistance. The approximate failure mileage was 100,000.
2015 Ford Explorer driver assistance problems
177 complaints (10% of all complaints for this car). Typical mileage when it fails: 96,000. 2 crashes reported.
- owner complaints
- 177
- of this car's complaints
- 10%
- typical mileage
- 96,000
- crashes
- 2
- recalls
- 1
Which part fails
- Sensing system: camera10
- Warnings9
- Rearview system braking7
- Adaptive cruise control3
- Display function1
- Blind spot detection1
- Automatic emergency braking1
At what mileage
Complaints by mileage at the time of the problem.
Ford Explorer driver assistance problems in other years
Related recalls
Back over prevention: sensing system: camera
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
- Risk
- A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on October 14, 2025.
Recall number 25V695000 · Recall details
What 2015 Ford Explorer owners say
Most recent owner complaints, unedited.
See attached document for complaint.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while reversing, the rear-view camera failed to operate and displayed a blank screen. The dealer was contacted and confirmed that parts to complete the recall repair were not yet available. The dealer informed the contact that Mustang models were prioritized for parts. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the image was intermittently displayed. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 56,000.
The contact owns a 2015 Ford Explorer. The contact stated that while in reverse(R), the rear-view camera intermittently displayed a blank or distorted image. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that parts were not yet available for the recall repair. The failure mileage was approximately 100,000.
The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera display flickered on and off. Additionally, the rear-view camera message was displayed. The dealer was contacted and made aware of the failure, and the contact was informed that parts were unavailable for the repair. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message “Rear-view Camera Unavailable” was displayed. The lights on the instrument panel failed to automatically illuminate or dim unless the lights were manually activated. The dealer was contacted and confirmed that the part was not yet available. The failure mileage was approximately 101,000.
The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image. The failure was persistent. The contact received a recall notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was unavailable. The failure mileage was approximately 85,000.
The contact owns a 2015 Ford Explorer. The contact received notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in reverse (R), the rearview camera displayed a blank or distorted image, followed by the message "Camera Unavailable - Please Contact Your Dealer." The dealer provided multiple estimated time of availability for the parts; however, the parts remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 202,000.
The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank or distorted screen. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone and made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
Questions about the 2015 Ford Explorer driver assistance
Does the 2015 Ford Explorer have driver assistance problems?
Owners have filed 177 complaints about the driver assistance of the 2015 Ford Explorer, 10% of all its complaints.
At what mileage do 2015 Ford Explorer driver assistance problems start?
The typical (median) mileage in owner complaints is 96,000 miles.
Was there a recall on the 2015 Ford Explorer driver assistance?
Yes, 1 recall: 25V695000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Explorer have the most driver assistance problems?
The Ford Explorer model years with the most driver assistance complaints are 2020 (180 complaints), 2015 (177 complaints) and 2013 (105 complaints).
Other 2015 Ford Explorer problems
Body 412Steering 348Engine 289Fuel system 94Electrical 93Transmission 86Airbags 84Suspension 83Visibility 45Seat belts 38Brakes 34Lights 17Acceleration 16Seats 16Wheels 15Tires 3Locks 1
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