The contact owns a 2015 Ford Explorer. The contact stated while driving around a curb and while making a turn, the wheels locked up. The traction control warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor needed to be cleaned. There was no failure with the wheels. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The approximate failure mileage was 150,000.
2015 Ford Explorer driver assistance complaints
Page 6 of 7: complaints 131 to 160 of 177, newest first, as owners wrote them.
The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the backup camera image was displayed on the wrong side of the screen creating a visibility hazard for the driver. The vehicle was taken to an independent mechanic who diagnosed that the camera unit was faulty and needed to be replaced. The backup camera was replaced, and the vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.
The contact owns a 2015 Ford Explorer. The contact stated that the back-up camera was intermittently inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 67,000.
The contact owns a 2015 Ford Explorer. The contact stated that the camera was blank at times. While reversing, the image was transposed and flipped. There were no warning lights illuminated. There was a message to contact the dealer. The vehicle was taken to the local dealer, who informed her there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred to the federal safety agency hotline. The failure mileage was 69,000.
The vehicle was sold to me by “Buffalo Auto Sales 2 at 3012 Spencer Hwy Pasadena, TX 77504 on [XXX]. They violated the DTPA and all employees failed to disclose the vehicle had dozens of major safety issues with two open safety recalls. These safety issues include Major ABS issues and failures, Power Steering/drivetrain, front end passenger wheel & both rear end wheel failures within the mechanisms such as control arms, tie rods inner and outer & even one within the wheel component that was dangerously bent. The headlight pigtails are torched. These couldn’t even be fixed with even replacement OEM parts/Ford Dealership parts and Ford Dealership expertise. My safety, my children’s safety, family and passengers were all at risk multiple times over the past three weeks. Every time on the highway or local roads not being able to sustain maximum speeds over 20- 40 mph because touching the gas even after a red light would cause the engine to hesitate to turn or stutter. This caused me multiple trips back to Buffalo Auto Sales 2 and multiple mechanics even multiple Ford Dealerships. On September 12th 2024, I discussed these severe safety issues with Buffalo Auto Sales 2, my salesman originally offered to place me into another vehicle, give me back my large cash deposit, or “attempt to fix the vehicle”. The manager immediately refused to do the right thing and claim to “fix the vehicle himself”.. however when I asked if the manager Jeff has experience as a mechanic he replied he does not have mechanic experience. That day they claim to have “fixed” the ABS problem, and in turn the vehicle was still shaking while in motion at any speed. Even after I thought Ford Service could fix the tie rod recall, that still did not work because the rear was still shaking. I had Tire experts and mechanics even change front tires, and do an alignment on September 30th 2024.. The vehicle is still shaking dangerously while in motion. Warnings on are ABS, Chk Engine & Tire Pressure lights. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN
The contact owns a 2015 Ford Explorer. The contact stated while reversing, the backup camera image was reversed, and the objects displayed on the screen appeared on the opposite side, causing confusion to the driver while reversing. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 196,000.
The backup camera does not come up all the time. Sometimes it shows a blank screen or if it does show the camera picture is on the opposite side then what it show(backwards). Thank you
The rear backup camera on our 2015 Ford Explorer began glitching, reversing the image, or going completely blank in autumn of 2022. We took it to a local Ford dealership on November 17, 2022 for service and was told the camera needed to be replaced. We waited days, then weeks for a replacement, and finally gave up after contacting a different dealership which had the same problem obtaining replacement cameras. We have heard about Ford recalls for this problem and searched online for information. It appears there was an the federal safety agency recall a few years back covering model years 2019-2020, and now there is a similar recall for model years 2020-2023. I have read of MANY similar complaints from vehicle owners of models 2014 to present. WHY AREN'T MORE MODELS YEARS COVERED BY THESE RECALLS? It appears to be the same problem?
Rear camera is faulty. Screen will “roll” like bad movie film. Sometimes it’s a black screen. Sometimes the screen doesn’t change at all and says to contact dealer.
Rear camera stopped working
Upon driving, my vehicle just started randomly cutting out. I was told that it had to do with the throttle body. I did further research, and I noticed that I haven't been the only Explorer owner that has had this issue, so I'm not sure why there isn't a recall already established. Not only does it put me and my kids at risk, but it also puts drivers around me at risk. My car shuts down, which could cause the drivers behind me to rear end my vehicle. There has been some sort of warning light that comes on, that looks like a wrench, but only after my car shuts off, which is followed by the check engine light coming on. There were no warning signs prior to this happening.
Sudden back up camera failure without a warning light or message. There has not been an accident/incident but it is difficult to see behind the vehicle at certain angles when turning my head to the rear to back up. I have not yet had it checked by a mechanic because upon further research found that it may be too costly for me to have repaired. I had no obvious issues before it stopped working.
Rear cross traffic alert stopped working . No warning signs. Out of warranty 2015 Ford Explorer. When backing up and someone walks behind vehicle audible alert does not work. Only 35,000 miles on vehicle, original owner. Dashboard screen still works. First time occurance. Screen menu shows alert is turned on.
My rear camera intermittently goes off in the middle of backing up.
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55-60 MPH, the steering wheel was difficult to maneuver. The contact stated that the vehicle had lost steering gear functionality. The contact was able to pull the steering wheel and regain control. There was an unknown steering message displayed. The contact stated that the traction control warning light was illuminated. The vehicle was towed to the local dealer where it was diagnosed that the steering gear, connecting rod, and rear toe link needed to be replaced, but the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the federal safety agency Hotline. The failure mileage was unknown.
The contact owns a 2015 Ford Explorer. The contact stated that the back-up camera intermittently failed to operate as needed. The contact had taken the vehicle to an independent mechanic who agreed to service the vehicle; however, the mechanic was informed by the dealer that there was a shortage of camera available to be sold due to a recall on other vehicle models. The manufacturer was also notified of the failure and referred the contact to the federal safety agency Hotline. The vehicle was not repaired. The failure mileage was approximately 85,000.
The backup camera flashes intermittently. Sometimes the backup camera will work, sometimes the Ford Sync screen goes black and a message pops up stating "Backup camera not available, please contact the Ford dealership" and sometimes the Ford Sync screen will remain as it looks when driving forward. It is currently a recall for 2020 and 2021 models. The problem has been reported to Ford and a case number has been documented.
The backup camera fails constantly when you put the Ford Explorer into reverse the camera works sometime and sometime it do not work a message will pop up saying that there is a problem with the camera and need to be service this is happening to a lot of the 2015 Ford Explorers and older and there should be a recall because if you look online there have been thousands of people having the same problem with their backup camera
rear-view camera doesn't not come on when you back up and says contact ford dealer
I was driving and my power steering failed. The following messades appeared on my dash: Terrain Management System Fault Service AdvanceTrac Hill Assist Fault Electric Power Steering Failure. I was able to turn off the car and turn it back on again and the messages went away and my power steering worked again. A few days later, same issue occurred and the power steering never came back. Very hard to turn currebtly. I did some research and found that Ford had issued a recall for the same issue in previous years for the Explorer. I also found thousands of other owners had the same issue with the 2015 Explorer. Ford needs to step up and issue a recall on the 2015 Explorer for the power steering issue gefore someone is injured or killed.
The reverse camera randomly cuts out while I am reversing. I have almost hit cars and can't rely on it to back up safely.
The rear backup camera continually fails due to what appears to be a faulty electrical connection. It stops working while in the middle of a backup almost causing a collision. sometimes it does not work at all.
When I put my car in reverse and start backing up my backup camera screen flickers and then goes completeley blank. My 2015 Ford Explorer only has 31,000 miles on it.
Rear backup screen failed to appear on screen. (Rapid flashing on and off)
Defroster broke at 92000 miles mid driving leaving me to drive with foggy windows. Blend door actuator broke for passenger side leaving hit air blowing in one side cold air on the other turbo blew at 87k miles back up camera does not work engine misfires air bag light on steering wheel shakes
When the car is in reverse the back up camera malfunctions. Sometimes the picture is distorted or appears backwards. For instance, the curb may be on the right side of my car, but appears on the left in the camera. More often, the camera does not work at all and no warning sounds occur for objects that may be behind the car. This issue is a safety recall in 2019 and 2020 models. I'm experiencing the same issues, but my year has not been recalled that I know of.
Back up camera going out. Works for a few seconds and j.g the goes black.
While driving in wet conditions with the automatic cruise control enabled the vehicle pulls to the sides. Fords response is that the brand new winter tires are causing the slipping.
The backup camera goes black then comes back on backwards. Its very unsafe when trying to use it. There is a recall for the 2020 models, not sure if mine can be remedied, as well.
Got in my 2015 ford explorer this morning started the car backed out of the driveway and it would not steer no power steering at all. Apparently there is a steering module within the steering column that gets locked because of traction control? Apparently if this module needs to be replaced the whole steering column needs to be replaced. There are several incidents on social media that this has happened while people have been driving on the highway.
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