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2015-2020 Ford C-Max, Ford Escape and others recall: camera

Ford Motor Company reported this safety recall on October 13, 2025. It covers about 1,448,655 vehicles.

vehicles affected
1,448,655
reported
Oct 13, 2025
owners notified
Jan 2, 2026
related complaints
1,294

Back over prevention: sensing system: camera

What is wrong
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on October 14, 2025.

Recall number 25V695000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 1,294 complaints about driver assistance problems.

2015 Ford C-Max2016 Ford C-Max2015 Ford Escape2016 Ford Escape2015 Ford Explorer2019 Ford Fiesta2016 Ford Flex2017 Ford Flex2018 Ford Flex2019 Ford Flex2016 Ford Fusion2020 Ford Mustang

Questions about recall 25V695000

Is there a recall on the 2015-2020 Ford C-Max, Ford Escape and others camera?

Yes. Recall 25V695000, reported on October 13, 2025, covers about 1,448,655 vehicles.

What is the fix for recall 25V695000?

Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on October 14, 2025.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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