Safety Recall 25V695 has still remained unresolved. My rear camera randomly fails and reports a problem.
2015 Ford Escape driver assistance problems
192 complaints (17% of all complaints for this car). Typical mileage when it fails: 90,000. 4 crashes reported.
- owner complaints
- 192
- of this car's complaints
- 17%
- typical mileage
- 90,000
- crashes
- 4
- recalls
- 1
Which part fails
- Rearview system braking10
- Sensing system: camera9
- Warnings4
- Camera system1
- Blind spot detection1
- Adaptive cruise control1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ford Escape driver assistance problems in other years
Related recalls
Back over prevention: sensing system: camera
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
- Risk
- A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on October 14, 2025.
Recall number 25V695000 · Recall details
What 2015 Ford Escape owners say
Most recent owner complaints, unedited.
See attached document for complaint.
The rear view camera is broken on the 2015 Ford Escape; it displays a blank screen when in reverse. This creates a safety risk when the car is in reverse and visibility is limited. I received the initial safety recall notice in October 2025. It is now November 2026 and no fix/repair parts are available. After speaking with Ford Customer Service, they made initial parts available for just one of the models effected in January 2026 but no other vehicles. Their timeline was supposed to have repairs available by the end of June 2026 but still no repair/replacement parts are available. This is not a reasonable timeframe to resolve a safety recall.
See attached document for complaint.
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank or distorted image. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while driving in reverse, the rear-view camera screen displayed a blank or distorted, dotted image. The dealer was contacted and informed of the failure. The vehicle was taken to the dealer, where diagnostic testing determined that the rear-view camera display failed and required replacement. The manufacturer was notified of the failure and advised the contact to contact the dealer for assistance. The failure mileage was approximately 15,000.
The contact owns a 2015 Ford Escape. The contact stated that when his daughter shifted to reverse, the message “Rearview Camera Unavailable” was displayed. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and made aware of the failure. The failure mileage was approximately 112,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rear-view camera displayed a blank image and made abnormal sounds. The failure mileage was 96,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rear-view camera failed to display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was notified of the failure by phone, and a case was filed. The failure mileage was 80,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera image was distorted. The dealer was contacted several times and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 6,966.
Questions about the 2015 Ford Escape driver assistance
Does the 2015 Ford Escape have driver assistance problems?
Owners have filed 192 complaints about the driver assistance of the 2015 Ford Escape, 17% of all its complaints.
At what mileage do 2015 Ford Escape driver assistance problems start?
The typical (median) mileage in owner complaints is 90,000 miles.
Was there a recall on the 2015 Ford Escape driver assistance?
Yes, 1 recall: 25V695000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Escape have the most driver assistance problems?
The Ford Escape model years with the most driver assistance complaints are 2016 (276 complaints), 2015 (192 complaints) and 2020 (103 complaints).
Other 2015 Ford Escape problems
Transmission 287Engine 273Electrical 137Steering 81Fuel system 57Body 36Locks 29Brakes 26Wheels 25Visibility 21Airbags 17Acceleration 14Seat belts 14Lights 13Suspension 13Seats 6Tires 5
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