The contact owned a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages); and requested to be removed from the recall distribution list because she no longer owns the vehicle. The vehicle was deemed a total loss. The dealer and the manufacturer were not contacted.
2015 Ford Escape locks problems
29 complaints (3% of all complaints for this car). Typical mileage when it fails: 98,000.
- owner complaints
- 29
- of this car's complaints
- 3%
- typical mileage
- 98,000
- crashes
- 0
- recalls
- 2
Which part fails
- Doors: latch7
- Fueling/charging door/hatch/port: latch/lock release system1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ford Escape locks problems in other years
Specific symptoms reported on the 2015 Ford Escape locks
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.
Recall number 20V331000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 16S30.
Recall number 16V643000 · Recall details
Related investigations
Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V‑177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V‑246, 16V‑643 and 17V‑210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V‑177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V‑177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V‑177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under the federal safety agency TSB No. 10190990, a copy of which is available in this investigative file available at June 8, 2020, Ford submitted Safety Recall 20V‑331 (Ford 20S30) addressing vehicles previously remedied under the federal safety agency Recalls 15V‑246, 16V‑643 and 17V‑210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD
RQ19005
Door Latch Failure
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.One consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.Another alleged that a door that inadvertently opened struck a parked vehicle.In response to ODI's information request, Ford Motor Company (Ford) provided 500 unique reports related to the alleged problem on the subject vehicles.Ford reported no injury or accident claims.Ford also submitted 1,513 warranty claims related to door latch failures.Many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.Some customers also reported door latch failures occurring on multiple doors and at different times.Additionally, Ford stated that MY 2014-2015 Ford Focus, 2013-2015 Ford Escape, 2013-2015 Ford C-Max, 2014-2016 Ford Transit Connect, 2015 Ford Mustang, and 2015 Lincoln MKC, all use the same door latch as the 2012-2013 Ford Focus.On September 6, 2016, Ford notified ODI that it would conduct a safety recall (16V‑643) to remedy the door latches in the MY 2012-2015 Ford Focus and other Ford models mentioned above (total of approximately 2 million vehicles).According to Ford, a component within the door latch may break preventing the door from latching.Ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.The recall action initiated by the manufacturer appears to address the safety risks.Accordingly, this investigation is closed.The ODI reports cited above can be reviewed at www-odi.the federal safety agency.dot.gov/owners/Searchreference under the identification (ODI) numbers found in the attached list.
PE16001
What 2015 Ford Escape owners say
Most recent owner complaints, unedited.
The contact owns a 2015 Ford Escape. The contact stated that the rear passenger's side door failed to lock and latch securely. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 98,000.
The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, one of the rear doors unexpectedly unlatched while his son was sitting by the door. The contact stated that the rear door latches were not working as intended. The contact was able to safely pull the vehicle to the side of the road and close the door. A local dealer was contacted, and the contact was informed that the latches were previously replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 159,817.
Rear passenger door won’t latch. Appears to be a problem with the mechanism in the door. It remains stationary when the door handle is pulled. Door doesn’t stay closed when driving. No accidents, no injuries. Initial occurrence happened when parked.
The contact owns a 2015 Ford Escape. The contact stated upon entering the rear passenger’s door, the contact became aware that the door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Action Number: RQ19005 (Latches/Locks/Linkages, Structure). The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to close the rear driver’s side door, the door failed to latch securely. The door ajar warning alert indicated that the door was open. The contact stated that she used a rope to keep the door closed. The contact was concerned that one of her children could fall out of the vehicle if the door opened while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 16V643000 (Latches/Locks/Linkages). The manufacturer was not notified of the failure. The failure mileage was approximately 193,000.
The contact owns a 2015 Ford Escape. The contact stated that the federal safety agency Campaign Number: 16V643000 (Latches/Locks/Linkages) was previously performed on the vehicle. The contact stated that upon locking the vehicle with the key fob, the horn engaged as confirmation that the vehicle was locked securely. However, after his daughter became aware that someone had broken into the vehicle, she discovered that the vehicle could be opened by pulling the door handle after it had been locked with the key fob. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door latch and lock assemblies needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 81,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was taken to the dealer and the recall repair was performed; however, the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was not available.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the doors intermittently failed to unlock, and the vehicle failed to recognize the fob key. The contact used the spare key to start the vehicle to correct the failure. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. Upon investigation, the contact was made aware that the VIN was included in the federal safety agency Campaign Number: 22V41300 (Power Train). The failure mileage was 108,628.
The contact's daughter owns a 2015 Ford Escape. The contact stated that his daughter experienced a malfunction with the front passenger’s side door latch mechanism. The door failed to latch and close securely. There were no warning lights illuminated. The contact called the local dealer and was informed that vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance and referred him to the federal safety agency Hotline. The contact stated that the failure was related to the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages). The failure mileage was approximately 58,000.
Questions about the 2015 Ford Escape locks
Does the 2015 Ford Escape have locks problems?
Owners have filed 29 complaints about the locks of the 2015 Ford Escape, 3% of all its complaints.
At what mileage do 2015 Ford Escape locks problems start?
The typical (median) mileage in owner complaints is 98,000 miles.
Was there a recall on the 2015 Ford Escape locks?
Yes, 2 recalls: 20V331000, 16V643000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Escape have the most locks problems?
The Ford Escape model years with the most locks complaints are 2013 (65 complaints), 2014 (65 complaints) and 2020 (54 complaints).
Other 2015 Ford Escape problems
Transmission 287Engine 273Driver assistance 188Electrical 137Steering 81Fuel system 57Body 36Brakes 26Wheels 25Visibility 21Airbags 17Acceleration 14Seat belts 14Lights 13Suspension 13Seats 6Tires 5
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