Door latch will not close
2015 Ford Escape: doors won't lock, open or latch
21 of the 1,148 complaints about the 2015 Ford Escape describe doors won't lock, open or latch.
- owner complaints
- 21
- of this car's complaints
- 2%
- typical mileage
- 58,000
- recalls
- 2
Is there a fix? There are 2 recalls for this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, one of the rear doors unexpectedly unlatched while his son was sitting by the door. The contact stated that the rear door latches were not working as intended. The contact was able to safely pull the vehicle to the side of the road and close the door. A local dealer was contacted, and the contact was informed that the latches were previously replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 159,817.
Rear passenger door won’t latch. Appears to be a problem with the mechanism in the door. It remains stationary when the door handle is pulled. Door doesn’t stay closed when driving. No accidents, no injuries. Initial occurrence happened when parked.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to close the rear driver’s side door, the door failed to latch securely. The door ajar warning alert indicated that the door was open. The contact stated that she used a rope to keep the door closed. The contact was concerned that one of her children could fall out of the vehicle if the door opened while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 16V643000 (Latches/Locks/Linkages). The manufacturer was not notified of the failure. The failure mileage was approximately 193,000.
The contact owns a 2015 Ford Escape. The contact stated that the federal safety agency Campaign Number: 16V643000 (Latches/Locks/Linkages) was previously performed on the vehicle. The contact stated that upon locking the vehicle with the key fob, the horn engaged as confirmation that the vehicle was locked securely. However, after his daughter became aware that someone had broken into the vehicle, she discovered that the vehicle could be opened by pulling the door handle after it had been locked with the key fob. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door latch and lock assemblies needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 81,000.
The contact's daughter owns a 2015 Ford Escape. The contact stated that his daughter experienced a malfunction with the front passenger’s side door latch mechanism. The door failed to latch and close securely. There were no warning lights illuminated. The contact called the local dealer and was informed that vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance and referred him to the federal safety agency Hotline. The contact stated that the failure was related to the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages). The failure mileage was approximately 58,000.
The contact owns a 2015 Ford Escape. The contact stated while attempting to close the door, the door failed to latch securely. The driver's side rear door ajar warning light was illuminated. The vehicle was taken to the dealer and diagnosed with door latch failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 175,000.
The contact owns a 2015 Ford Escape. The contact stated that the rear driver’s side door failed to latch after multiple attempts to close the door. The contact wrapped a bungee cord around the door and drove the vehicle to a dealer. The contact was informed by the dealer that her vehicle was included in the federal safety agency Campaign Number: 16V643000 (Latches/Locks/Linkages) and the vehicle was left overnight for the repair. The next day, the contact received a call from the dealer and was informed that the recall repair would not be performed due to damage to the front driver’s side door. The contact stated that an attempt to break into her vehicle had been made months prior which left a hole right above the front driver side door handle. The contact was provided an estimate to repair the damage so that recall repair could be performed. The manufacturer was also notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 117,400.
Passenger side door opened while driving. Passenger side door not unlocking from outside.
To whom may concern: I have taken my vehicle in for the recall 16v643000_recall 16s30. Door latches may break in result preventing the doors from securely closed when, in fact, it is not. As a matter fact, while the vehicle is motion all of the rear doors open up. I had to tie it up with rope as I taking into the dealership. Vehicle VIN:[xxx] ford of kendall s dixie hwy, palmetto bay, fl 33157 now the dealership is saying that I need a case number in order to fix the matter at hand. I also concern about other recalls for this vehicle listed below: 15v436000_recall 15c06-ignition switch (keys/button) 15v406000_recall 15c03-blank display on my instrument panel 17v472000_recall 17s17-improperly manufactured bolts for seat belts/ buckles or seatbelt anchors could have been used. Please contact me asap at [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The door latch failed. This results in a door that will fly open and won't close. The vehicle was stationary at the time of failure.
I have a door latch problem. Looked it up and found that in sep 2016 a saftey recall was put out by ford for the door latches for 2013 - 2015 ford escapes. I tried to explain this to the dealership service center and they do not have this recall listed. I have this problem and I need it fixed.
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.
Recall number 20V331000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 16S30.
Recall number 16V643000 · Recall details
Questions about the 2015 Ford Escape door locks
Is doors won't lock, open or latch a common problem on the 2015 Ford Escape?
21 of 1,148 owner complaints about the 2015 Ford Escape (2%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
Is there a recall or service bulletin for this on the 2015 Ford Escape?
There are 2 recalls and 0 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2015 Ford Escape
Backup camera 138Check engine light 97Transmission failure 83Stalling 81Overheating 80Engine failure 46Screen failure 39Fire or smoke 34Jerking 33Hesitation 31Loss of power 30Power steering loss 28Misfire 22Won't shift 18Won't start 17Slipping 16Shudder 15Seat belt 11No deployment 10Grinding brakes 10Harsh shifting 10Headlights 10ABS 9Key fob 9Fuel smell 7Steering lock-up 7Wipers 7Whining noise 6Brake failure 5Knocking 5Fuel pump 5Sunroof shattered 5
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