2015 Ford Escape: screen or infotainment failure

Filed Nov 5, 2026 · Driver assistance · TN

The rear view camera is broken on the 2015 Ford Escape; it displays a blank screen when in reverse. This creates a safety risk when the car is in reverse and visibility is limited. I received the initial safety recall notice in October 2025. It is now November 2026 and no fix/repair parts are available. After speaking with Ford Customer Service, they made initial parts available for just one of the models effected in January 2026 but no other vehicles. Their timeline was supposed to have repairs available by the end of June 2026 but still no repair/replacement parts are available. This is not a reasonable timeframe to resolve a safety recall.

Filed Oct 29, 2026 · Electrical · IL

The rear-view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. We also receive a message that the rear-view camera is unavailable on the center display screen.

Filed Oct 26, 2026 · MN

Recall 25V695 Rear backup camera is not working half of the time-totally black screen. Received recall notice in October 2025. Called Ford in October 2026 (a year later) and was told parts still not available and they had no idea when they would be available. This is unacceptable. I believe a year is adequate time to correct this issue. I would like to file a formal complaint.

Filed Oct 20, 2026 · Driver assistance · 102,984 miles · OR

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse, the rear-view camera was flickering or displayed a blank screen with the message “Contact the Dealer” displayed. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone and made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 102,984.

Filed Oct 19, 2026 · Driver assistance · 140,000 miles · ND

The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that while in Reverse (R), the rearview camera displayed a blank screen. The local dealer was contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 140,000.

Filed Sep 1, 2026 · Driver assistance · IL

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed an upside-down image. The contact stated that the failure was persistent. The rear-view camera later displayed a black screen and failed to power on. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part was unavailable for the recall repair. The failure mileage was unknown.

Filed Aug 27, 2026 · Driver assistance · 140,000 miles · CO

The contact owns a 2015 Ford Escape. The contact stated that they had received notification of notification of the federal safety agency Campaign Number : 25V695000 (BACK OVER PREVENTION) the local dealer was contacted however the vehicle was not remedied as the contact was advised that the parts to perform the recall repair were not yet available. The contact had experienced the failure stating that upon reversing the rear view camera would display blank or distorted; no warning lights were illuminated. The contact stated that the manufacturer had failed to provide a remedy in a timely manner. The manufacturer was not notified of the failure. The failure mileage was 140,000.

Filed Aug 3, 2026 · Driver assistance · 96,000 miles · PA

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted screen. The failure was persistent. The rear-view camera displayed a blank screen and the message “Rear-view Camera Unavailable” was displayed. The vehicle was taken to the dealer, and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.

Filed Jul 15, 2026 · Driver assistance · 58,200 miles · OH

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blank screen. The dealer was made aware of the failure and scheduled a technician to go to the residence. The vehicle was diagnosed with a failed rear-view camera display. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repaired. The contact was informed that the parts had been ordered. The dealer was contacted a week later, and the contact was informed that the parts were unavailable. The contact was advised to pay for the repair out of pocket and later submit a request for reimbursement with the manufacturer. In addition, the contact was advised to contact the federal safety agency Hotline to report the failure. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,200.

Filed Jul 14, 2026 · Driver assistance · IA

The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the backup camera failed to display an image and was black while in reverse. The failure mileage was unknown

Filed Jun 17, 2026 · Driver assistance · 152,000 miles · MA

The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the rear-view camera went black, displayed a black screen with a triangle with the message "Contact Ford" displayed. Additionally, there were fragmented lines, or the camera displayed an inverted image. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 152,000.

Filed May 21, 2026 · Driver assistance · 69,000 miles · TN · crash

The contact owns a 2015 Ford Escape. The contact stated while reversing, the rear view camera displayed a blank screen. The contact stated that the failure occurred while the contact was reversing out of the residential driveway. The contact's vehicle crashed into the contact's nephew's vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The nephew's vehicle was damaged to the driver's rear door and driver's rear quarter panel. The contact received a recall notification, the federal safety agency Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.