The rear view camera is broken on the 2015 Ford Escape; it displays a blank screen when in reverse. This creates a safety risk when the car is in reverse and visibility is limited. I received the initial safety recall notice in October 2025. It is now November 2026 and no fix/repair parts are available. After speaking with Ford Customer Service, they made initial parts available for just one of the models effected in January 2026 but no other vehicles. Their timeline was supposed to have repairs available by the end of June 2026 but still no repair/replacement parts are available. This is not a reasonable timeframe to resolve a safety recall.
Ford Escape screen failure problems
128 of the 27,594 owner complaints about the Ford Escape describe screen or infotainment failure, most of them for the 2016 model year.
- owner complaints
- 128
- worst model year
- 2016
- typical repair cost reported
- $750
- typical mileage
- 70,000
Is there a fix? There are 13 recalls for this area of the car. See below
By model year
Often reported together
Backup camera 56Stalling 3Key fob 3Fire or smoke 2Adaptive cruise 2Won't start 1Wipers 1Warning lights 1
Trouble codes mentioned
P164C 1
What owners say
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank screen. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
The rear-view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. We also receive a message that the rear-view camera is unavailable on the center display screen.
Recall 25V695 Rear backup camera is not working half of the time-totally black screen. Received recall notice in October 2025. Called Ford in October 2026 (a year later) and was told parts still not available and they had no idea when they would be available. This is unacceptable. I believe a year is adequate time to correct this issue. I would like to file a formal complaint.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the rearview camera displayed a black screen. The failure mileage was 100,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a distorted image or a blank screen with the message "Camera Not Available" displayed. Two dealers were contacted about the recall and informed the contact that parts were only available for Mustang model vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 50,000.
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse, the rear-view camera was flickering or displayed a blank screen with the message “Contact the Dealer” displayed. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone and made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 102,984.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while reversing, the rearview camera screen display was black. The vehicle was taken to a local dealer, where the failure was confirmed. The vehicle was then taken to Pacifico Ford(6701 Essington Ave, Philadelphia, PA 19153) for a second opinion. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 95,000.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact’s wife stated that the rear-view camera displayed a blank screen with the message “Camera Not Available” inverted. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available and stated that parts were only available for Mustang vehicles. The dealer had been contacted on several occasions and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that while in Reverse (R), the rearview camera displayed a blank screen. The local dealer was contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 140,000.
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2025 Bronco Sport, Escape, and Lincoln Corsair vehicles. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect" as well as FMVSS numbers 126, 108, 135, 138, 208, and 305.
- Risk
- An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash.
- Remedy
- Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed February 17, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25C02.
Recall number 25V049000 · Recall details
Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm)
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
- Risk
- Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
- Remedy
- Owners are advised not to charge battery till the remedy has been completed. Dealers will perform a battery energy control module (BECM) software update, and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on May 30, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 24S79.
Recall number 24V954000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2024-2025 Escape vehicles. The passenger side instrument panel cover may have been manufactured incorrectly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Risk
- During air bag deployment, the air bag cover may break and project fragments into the vehicle, or the air bag may deploy improperly, increasing the risk of occupant injury.
- Remedy
- Dealers will replace the passenger side instrument panel cover, free of charge. Owner notification letters were mailed on February 18, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 24C38.
Recall number 24V850000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2023 Escape, Super Duty F-250, Super Duty F-350, Super Duty F-450, and Super Duty F-550 vehicles equipped with a digital instrument panel cluster. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
- Risk
- An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
- Remedy
- Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters were mailed on November 4, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 23C25.
Recall number 23V506000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020 Escape and 2021 Lincoln Corsair vehicles equipped with 2.5L hybrid powertrains. Insufficient welds inside the high voltage battery may fail, resulting in a loss of drive power.
- Risk
- A loss of drive power increases the risk of a crash.
- Remedy
- Dealers will replace the high voltage battery, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on July 12, 2022. Owner notification letters were mailed August 8, 2022. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 22S33.
Recall number 22V331000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022 Corsair and 2021-2022 Escape vehicles equipped with a 2.5L Hybrid powertrain. The high voltage battery may fail, resulting in a sudden loss of drive power.
- Risk
- A sudden loss of drive power increases the risk of a crash.
- Remedy
- Dealers will replace the high voltage battery, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S48.
Recall number 22V149000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- Ford Motor Company (Ford) is recalling one 2021 Escape vehicle equipped with a 2.5L hybrid powertrain. The high voltage battery may fail, resulting in a sudden loss of drive power.
- Risk
- A sudden loss of drive power increases the risk of a crash.
- Remedy
- A dealer will replace the high voltage battery, free of charge. The owner notification letters were mailed December 1, 2021. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S48.
Recall number 21V869000 · Recall details
Electrical system: body control module/bcm
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles equipped with a key-start ignition system. The Body Control Module (BCM) intermittently may not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key Fob. In the event of a low tire pressure condition, the TPMS system may not provide an adequate warning.
- Risk
- Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of crash.
- Remedy
- Ford will notify owners, and dealers will replace the BCM, free of charge. Owners are advised that two key fobs are required for the repair to be completed. The recall began December 1, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S59.
Recall number 20V635000 · Recall details
Electrical system: software
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
- Risk
- If a window closes on a body part, it can increase the risk of injury.
- Remedy
- Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 6, 2016. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 16C12.
Recall number 16V617000 · Recall details
Electrical system: wiring
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
- Risk
- The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1‑866‑436‑7332. Ford's number for this recall is 14S17-S1.
Recall number 15V813000 · Recall details
Questions about the Ford Escape screen failure
Which Ford Escape years have screen or infotainment failure problems?
The model years with the most reports are 2016 (40 complaints), 2015 (39 complaints) and 2014 (22 complaints).
How much does it cost to fix screen or infotainment failure on the Ford Escape?
Owners who mentioned a price put the repair at about $750 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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