The contact owns a 2014 Ford Escape. The contact stated that the vehicle was taken for routine service, and the dealer diagnosed the vehicle and determined that the back-over prevention camera had failed. The mechanic stated that the screen displayed a reversed, inverted, or distorted image. The certified mechanic also became aware that the camera intermittently displayed a black screen before showing an inverted image. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,355.
2014 Ford Escape: screen or infotainment failure
22 of the 2,091 complaints about the 2014 Ford Escape describe screen or infotainment failure.
- owner complaints
- 22
- of this car's complaints
- 1%
- typical mileage
- 45,000
- recalls
- 2
Is there a fix? There are 2 recalls and 21 service bulletins for this area of the car. See below
Screen or infotainment failure by model year
What owners say
Rear-view camera is not working while in reverse. When backing up, it doesn't show anything but a blank screen. Says it is unavailable. I had a mechanic run a diagnostic on it and it showed the camera was faulty.
Backup camera frequently stops working. It displays a black screen (that sometimes includes a message stating to contact the dealer), stays on the main screen, turns the displayed image upside down, or the image may scroll/flash.
The contact owns a 2014 Ford Escape. The contact stated that on several occasions while in reverse(R), the rearview camera image was flipped upside down. The contact stated that after a month, the camera failed and displayed a blank screen. The vehicle was taken to an independent mechanic where it was diagnosed that the rearview camera needed to be replaced. No further information was available. The manufacturer was notified of the failure. The failure mileage was 68,000.
Rear view camera only operates intermittently. Most of the time it comes up with a message that says camera unavailable, and then goes to a blank screen. I was surprised and disappointed that this vehicle was not included in the massive Ford rear camera recall that was just issued
The contact owns a 2014 Ford Escape. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure limited the driver's visibility, preventing the safe operation of the vehicle. The message "Camera Unavailable - Please Contact Dealer” was displayed. The contact called the local dealer; however, the vehicle was not diagnosed or repaired. Most recently, the rearview camera displayed a pink screen and intermittently turned black. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 106,830.
The contact owns a 2014 Ford Escape. The contact stated that on several occasions while in reverse, the back over prevention display screen was black, with the message "Back Over Prevention Camera not Available" displayed on the instrument panel. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 84,400.
Backup camera on my Ford Escape works only intermittently, sometimes it shows a black screen and error message, at other times it shows an upside down images. Please include this model year (and perhaps others) along with the recent backup camera recall you recently issued. Thanks for considering my request.
The driver side rear door can not be opened. It appears the paneling of the door is caught on the frame, which prevents the operation of the door. This has been reported twice to the dealership, and so far they have ignored the request to inspect or fix it. In an emergency if needed passengers would not be able to exit through this door, which would put that at risk if the car were pinned on one side and the front too damaged to operate. Also the rear camera has failed and does not operate. This is the second camera to do so as the first was replaced under warranty a few years after purchasing the vehicle. If a child were behind the vehicle there would be no way to know looking over your shoulder, as you could only see them on camera. The only warning or indicator of the camera failure is a black screen with a message that you need to contact a service professional.
The back up camera work”sometime doesn’t work. When it will not work it will all the sudden go black screen, or reverse the image on the screen (Everything is upside down) or will go black with glitching lines.
The contact owns a 2014 Ford Escape. The contact stated that the power doors had failed to operate as needed and would independently lock and unlock at various times. The contact stated that the infotainment screen would intermittently display a black screen which caused the backup camera to fail to operate as designed. In addition, the contact stated that the START/STOP button would fail to respond after multiple attempts. On two separate occasions, the vehicle stalled without warning. The contact then received notification of the federal safety agency Campaign Number: 22V413000 (Power Train). The contact had called the dealer and made an appointment; however, once she arrived, she was informed that parts for the recall repair was not available. The manufacturer was not notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the infotainment screen would go blank causing the rear backup camera to become inoperative. The contact took the vehicle to a dealer where they replaced the Accessory Protocol Interface Module (APIM) under the federal safety agency Campaign Number: 15V406000 (Electrical System) however, the failure persisted. The contact took the vehicle back to the dealer where a diagnostic test was performed; it was determined that the air control module (ACM) needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.
Service bulletins that may apply
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- This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected...
- 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate...
- Ssm 48619
- For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not...
- Inability to program and/or no electrical power after installation of a service part body control module...
- Illuminated MIL with diagnostic trouble code (DTC) P0116 in the powertrain control module (PCM)...
- Concern of not able to program and/or no electrical power after installation of a service part Body...
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- Risk
- If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.
- Remedy
- Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15C03.
Recall number 15V406000 · Recall details
Electrical system: wiring
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
- Risk
- The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S17.
Recall number 14V495000 · Recall details
Questions about the 2014 Ford Escape screen failure
Is screen or infotainment failure a common problem on the 2014 Ford Escape?
22 of 2,091 owner complaints about the 2014 Ford Escape (1%) mention screen or infotainment failure. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2014 Ford Escape?
There are 2 recalls and 21 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Ford Escape
Overheating 351Check engine light 244Stalling 205Engine failure 128Fire or smoke 128Transmission failure 128Backup camera 87Loss of power 83Jerking 72Won't shift 61Power steering loss 58Misfire 54Hesitation 47Door locks 46Fuel pump 34Slipping 29Won't start 26Harsh shifting 23Steering lock-up 19Wipers 16No deployment 15Seat belt 15Fuel smell 14ABS 13Grinding brakes 13Sudden acceleration 13Whining noise 13Knocking 12Headlights 12Shudder 10Tire blowout 9Adaptive cruise 8Brake failure 8Warning lights 6Battery drain 5Pulling 5
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