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2011-2016 Ford C-Max, Ford Escape and others recall: latch

Ford Motor Company reported this safety recall on June 8, 2020. It covers about 2,147,323 vehicles.

vehicles affected
2,147,323
reported
Jun 8, 2020
owners notified
Jul 27, 2020
related complaints
785

Latches/locks/linkages: doors: latch

What is wrong
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Remedy
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.

Recall number 20V331000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 785 complaints about locks problems.

2013 Ford C-Max2014 Ford C-Max2015 Ford C-Max2013 Ford Escape2014 Ford Escape2015 Ford Escape2011 Ford Fiesta2012 Ford Fiesta2013 Ford Fiesta2014 Ford Fiesta2012 Ford Focus2013 Ford Focus

Questions about recall 20V331000

Is there a recall on the 2011-2016 Ford C-Max, Ford Escape and others latch?

Yes. Recall 20V331000, reported on June 8, 2020, covers about 2,147,323 vehicles.

What is the fix for recall 20V331000?

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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