2002 Ford Escape: doors won't lock, open or latch

Filed May 2, 2017 · MI

3 of doors will not open,since 2010,a recall was issue but ford insists not my truck due to the VIN number I know this truck is 15years old it has majority of the problem that has been made public I personally paid for repairs not knowing but despite engine,transmission,doors,and current recall subframe my complaint is deaf,doors are permanently damage.

Filed Jul 5, 2016 · MI

I bought the car in 2015, back passenger door would not open from inside or outside, about 2 months ago same thing as happened to the front passenger door. This is very dangerous, need it fixed.

Filed Oct 14, 2015 · Body · 130,000 miles · FL

The front passenger door locking system is defective and is stuck in the lock position. Unable to open door from the outside or the inside of the car. This is a safety issue that should have been addressed in the past since I noticed numerous complaints regarding this same problem on the internet or your the federal safety agency website. The ford dealer service manager also mentioned to me that this is a recurring problem that should have been addressed in the past by ford. Service fee is $500 if the repairman is able to open the door without breaking it as sometimes it does break causing an even more expensive repair. This is an expensive repair job for a jammed locking mechanism that should easily be working properly. God forbid I am involved in a car accident and my wife, other front passenger or myself is unable to open the door in case of an emergency. This is a major inconvenience as any passenger that wants to sit in the front has to leap through the driver door to sit in the front. My wife is the original owner of this car and it currently has 130,000 miles. All car doors should be able to work without jamming as this obviously poses a safety issue. Why the federal safety agency has never bothered to escalate this problem to a recall is beyond me when there are other ford escape owners with the same safety problem? Please advice, thanks.

Filed Dec 15, 2014 · Brakes, Locks · NJ

My complaint is about the master cylinder and the rear door latch. I called the ford dealer and complained about my master cylinder leaking, they told me that recall was already performed on my vehicle in 2012. I wanted to know why would my master cylinder be leaking again two years later? I wonder if this job was ever done. I don't feel that the customer should have to pay for a job that wasn't performed. My other complaint is my rear door latch. I went to the dealer and told them that I was having a problem with my rear door locking and opening. The service department told me I had to pay for this service. Now I see there was a recall on the rear door latch but I was not informed about this recall nor did I receive a recall letter. I want to know how I go about having these services completed.

Filed Nov 14, 2013 · Body · 176,000 miles · IN

Tl* the contact owns a 2002 ford escape. The contact stated that the rear hatch door failed to lock. The vehicle was taken to the dealer where the technician verified that the door latch needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 176,000 and the current mileage was 176,604.

Filed Dec 6, 2007 · Seat belts · CA

Seat belt retractors don't work on both side[weak [return][springs causing doors not to shut when exiting vehicle metal connector blocks and damages door lock mechanism and punching large holes in weather strips I've replaced twice on each side. A recall on the seat belts returns should be issued. This problem chews up the seat belt connection metal and door lock mechanism which will eventually stop working after repeated closures. Some one could then fall out of there car.

Filed May 24, 2007 · Airbags, Brakes · MD

In april 2007, I took my 2002 ford escape because of constant clicking noise that I heard coming from the left front side of the car for about 3 months. I was told that it was my sway bar end link, but the right side. The left end link had been replaced in april 2006, so I had to pay for the right end link to be replaced. The clicking noise persists. Now, the dealer is saying that it is the right lower control arm that is making the noise and I must have done something to it, even though it is the same noise and started only 2 days after being serviced. Also, the car has stalled twice. The front brake rotors have been replaced twice and needs a third replacement. The transmission has been replaced. The air bag light comes on intermittently and remains on for months at a time; started in 2004. The windows and door locks have been serviced for intermittently not working three times before the problem was resolved.

Filed Jan 12, 2006 · Locks · 53,500 miles · IL

Rear driver side passenger door latch failed and door will not open.

Filed Aug 15, 2005 · Body · FL

Dt: the contact stated while unlocking the driver's side door the tailgate locked. The contact had previous problems with the door locks, and they have been repaired. But the tailgate has not been repaired. The contact contacted the service dealer, but they wanted to charge him for repairs. He has not contacted the manufacturer.

Filed Apr 1, 2005 · Locks · 37,000 miles · NY

Rear passenger door will not open from inside or outside. Spoke with ford numerous times, they will not pay the $400 to be fixed. I am only 1,000 miles over warranty.

Filed Feb 27, 2005 · Locks · 37,000 miles · MD

Twice in the past year door latches and/or electric locks have failed such that the door could not be opened from inside or outside the vehicle. First the rear passenger door failed and was repaired at a cost of $400.00 now the front passenger door is experiencing the same symptoms. This could be a considerable safety risk in the event of an emergency.

Filed Aug 4, 2004 · Brakes, Engine · 29,085 miles · AZ

(1) ce light on again (2) vehicle not idling normally (3) vehicle not advancing from stop (4) smell burning oil from engine when shut off, no visible oil leak found on driveway (5) rattling from lf of the vehicle; speed of rattling directly related to speed of vehicle; starts around 25 MPH. (6) driver's seat lurches forward on seat track when braking; only occurs with lighter weight drivers. Took vehicle to dealer for the 30k mile check & to have them address the issues. Dealer did the following - issues 1-4: engine covered in oil upon inspection (second oil leak); leak coming from the front cover & oil pan; dealer replaced the front cover gasket, oil pan gasket, valve cover gaskets, upper intake gaskets, & oil filter; dealer replaced the catalytic converter monitor sensor again (third time). Issue 5: dealer did not hear noise coming from lf of vehicle; heard a noise from rear of vehicle; rear lift door latch loose; adjusted/oiled it. Issue 6: dealer compared problem with other escapes; found to be a normal condition of power driver's seat to have some play in it (this is very unsafe; seat lurches forward 1-2in when braking; I'm a short female who struggles to sit a min of 10in from the sw for the ab; moving me forward another 1-2in in a crash is not safe). Dealer found front brake pads/rotors below specs; stated that this is normal for 30k miles; seems too soon. Several complaints filed to the federal safety agency regarding excessive brake/rotor wear. Vehicle was in the shop 7/16-7/23. Dealer paid for a rental car (third time). Picked up vehicle & drove it off lot; heard rattling from the lf of vehicle. Took it back & a mechanic went on test drive with me, heard noise. Took it back & inspected vehicle together. I noticed the weather stripping on the left side of the windshield was cracked & detaching from vehicle. Had been slapping outside of apillar when driving, making noise. Dealer stated they would order new part & I'd have to bring vehicle back again to have it installed.