The contact owns a 2015 Ford Escape. The contact stated while attempting to close the door, the door failed to latch securely. The driver's side rear door ajar warning light was illuminated. The vehicle was taken to the dealer and diagnosed with door latch failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 175,000.
2015 Ford Escape locks complaints
Page 2 of 2: complaints 11 to 29 of 29, newest first, as owners wrote them.
The contact owns a 2015 Ford Escape. The contact stated while driving approximately 40 MPH, the door ajar warning light illuminated. The contact then pulled over safely to the side of the road and tied a rope from the door to the other door to keep the door closed. The vehicle was diagnosed at the dealer and it was determined that the vehicle had experienced the failure listed in the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages) however, the VIN was not included. The contact stated that due to the dealer cost for the repair, the vehicle was taken to an independent mechanic to be repaired. The manufacturer was notified of the failure. The failure mileage was 32,000.
The contact owns a 2015 Ford Escape. The contact stated that the rear driver’s side door failed to latch after multiple attempts to close the door. The contact wrapped a bungee cord around the door and drove the vehicle to a dealer. The contact was informed by the dealer that her vehicle was included in the federal safety agency Campaign Number: 16V643000 (Latches/Locks/Linkages) and the vehicle was left overnight for the repair. The next day, the contact received a call from the dealer and was informed that the recall repair would not be performed due to damage to the front driver’s side door. The contact stated that an attempt to break into her vehicle had been made months prior which left a hole right above the front driver side door handle. The contact was provided an estimate to repair the damage so that recall repair could be performed. The manufacturer was also notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 117,400.
Passenger side door opened while driving. Passenger side door not unlocking from outside.
Tl* the contact owns a 2015 ford escape. The contact stated that after multiple attempts, the rear driver's side door failed to latch and lock as needed. The contact called interstate ford (125 alexandersville rd, miamisburg, oh 45342) where he was informed that the vehicle was included in the federal safety agency campaign number: 20v331000 (latches/locks/linkages). An appointment was scheduled to have the vehicle repaired. The contact's wife called back to confirm the appointment and was informed that the VIN was not under recall. The manufacturer was notified of the failure and was referred to the federal safety agency for assistance. The vehicle was not repaired. The failure mileage was approximately 56,000.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the parts do to the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called long mcarthur ford (3450 s 9th st, salina, ks 67401 (785) 823-2237) and was informed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 ford escape. The contact stated that the federal safety agency campaign number: 16v643000 (latches/locks/linkages) exceeded a reasonable amount of time for repair. The contact received the notification in july of 2017. The dealer (bergstrom ford lincoln of fox valley, 585 s green bay rd, neenah, wi, 54946) stated that the parts for repair were unavailable for another 3-4 weeks. The manufacturer was not contacted and was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (bob ferrando ford in girard, pa) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (locks, linkages, latches) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced any failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches, locks, linkages) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 05/05/17*lj
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000(latches/locks/linkages); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
Tl* the contact owns a 2015 ford escape. The contact stated that the doors would not latch. The failure occurred twice. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 24,000. Vin tool confirms parts not available.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 02/22/2017*ct updated 02/27/17.
Tl* the contact owns a 2015 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Vin tool confirms parts not available.
Tl* the contact owns a 2015 ford escape. While driving approximately 65 MPH, the automatic door lock was applied, however, when the driver grabbed the door handle, the front driver side door opened. The vehicle was taken to the dealer, but was not diagnosed or repaired. The failure recurred multiple times. The manufacturer was made aware of the failure. The approximate failure mileage was 3,000.
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