The contact’s daughter owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. While the owner was reversing, the back over prevention camera displayed a blue screen with the message “Rear-view Camera Unavailable”. During the failure the vehicle crashed into a vehicle behind. The other vehicle was damaged.
2015 Ford Escape driver assistance complaints
Page 2 of 8: complaints 11 to 40 of 192, newest first, as owners wrote them.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V69500 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rear-view camera displayed a blank or distorted image. The failure mileage was 72,000.
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera failed to function as intended. The contact stated that the rear-view camera displayed a distorted image. The dealer was contacted and made aware of the failure. The contact was informed that the parts were unavailable for the repair. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, parts were unavailable for the recall repair.
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse, the rear-view camera was flickering or displayed a blank screen with the message “Contact the Dealer” displayed. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone and made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 102,984.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that while in Reverse (R), the rearview camera displayed a blank screen. The local dealer was contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 140,000.
After close to 4 years of back up cameral problems, the camera has quit working completely. It seems no remedy is available. Back to blind backing.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the remedy part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy to become available. The contact stated that while in Reverse (R), the rearview camera image was distorted or faded. The failure mileage was approximately 129,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in Reverse (R), the rearview camera was inoperable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000.
The contact owns a 2015 Ford Escape. The contact stated that upon shifting into Reverse (R), the rearview camera became inoperable. The contact stated that the rearview camera displayed a blank or distorted image intermittently. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The vehicle was taken to the dealer, and the dealer was contacted on several occasions, but confirmed that the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to provide a recall remedy. The failure mileage was approximately 103,000.
The contact's wife owns a 2015 Ford Escape. The contact received notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in Reverse (R), the rearview camera was inoperable or displayed an inverted image. The contact stated that reversing was made difficult for his wife who was suffering from a neck medical condition. The dealer was contacted and confirmed that the parts were only available for Mustang models. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was approximately 70,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the parts required for the recall repair were not yet available. The contact stated that while reversing, the rearview camera displayed a blank image. Additionally, a "See Dealer" message was displayed. The contact stated that the failure was intermittent. The vehicle was taken to the dealer, where the contact was informed that the parts were unavailable. The failure mileage was approximately 62,000.
The contact owns a 2015 Ford Escape. The contact received a recall notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the parts to complete the recall repair were unavailable. The contact stated that while reversing, the rearview camera displayed a brief and intermittent image. The failure was persistent. The dealer was notified of the failure and confirmed that parts were unavailable to perform the recall repair. The failure mileage was approximately 40,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (back over prevention); however, the part to complete the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rear-view camera displayed an upside-down image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 157,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 135,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable, with the message "Rearview Camera Unavailable" displayed. The manufacturer was notified of the failure by phone and scheduled a recall repair with the dealer. However, during the appointment, the dealer informed the contact that the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted into reverse(R), the camera displayed a distorted image, a reversed image, or failed to display an image. The message that the camera needed to be serviced was displayed. The dealer was contacted. The dealer informed the contact that only Mustang vehicles were receiving the recall repair. The manufacturer was made aware of the issue. The failure mileage was 79,442.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed an upside-down or blank image. The failure mileage was approximately 89,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed a distorted or blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 51,000.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image appeared upside down, and the “Camera Not Available” message was displayed. The contact stated that occasionally the camera failed to function or display an image. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was reversing the vehicle, the rear-view camera displayed a blank image. The contact's son later shattered the display screen. The dealer was made aware of the failure but confirmed that parts were not yet available.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable, and a message was displayed to contact the dealer. The dealer was contacted several times and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse and depressing the brake pedal, there was a squeaking sound coming from the vehicle. The vehicle was taken to a certified mechanic, and the brake pads were replaced; however, the failure persisted. The back over prevention camera failed to produce an image while in reverse. The dealer was contacted about the recall and confirmed that another letter would be sent once the remedy was available.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); and the local dealer was contacted; however, the vehicle was not repaired because the parts were not yet available. The contact stated that while reversing the rear-view camera displayed a blank or distorted image. The message "Camera not Available - Please contact your local Dealer" was displayed. The contact stated that the manufacturer failed to repair the vehicle in a reasonable amount of time. The failure mileage was 95,000.
The contact owns a 2015 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a blank or distorted image, with the message "Camera Unavailable" displayed. The local dealer and Ken Grody Ford Buena Park (6211 Beach Blvd, Buena Park, CA 90621) were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue by phone. The failure mileage was approximately 99,000.
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted image. In addition, the message “Rear-view Camera Unavailable” was displayed. The vehicle was taken to an independent mechanic where it was diagnosed with a rear-view camera display failure. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 65,300.
See attached document for complaint.
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