The contact owns a 2018 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 25V829000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and had replaced the part on three separate occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 70,000.
The worst 2018 Ford Flex problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Body19
- Driver assistance17
- Electrical12
- Suspension9
- Airbags2
- Brakes2
- Fuel system2
- Steering2
- Transmission2
- Wheels2
- Engine1
Specific symptoms reported on the 2018 Ford Flex
Recalls 3
Structure: body
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
- Risk
- Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on October 28, 2025.
Recall number 25V732000 · Recall details
Back over prevention: sensing system: camera
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
- Risk
- A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on October 14, 2025.
Recall number 25V695000 · Recall details
Suspension: rear
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
- Risk
- A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332 or Lincoln customer service at 1‑800‑521‑4140. Ford's number for this recall is 20S04.
Recall number 20V072000 · Recall details
See all 3 recalls for the 2018 Ford Flex
Defect investigations
B-Pillar Trim Detachment
On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, and subsequently incorporated into the subject population because they use B-pillar trim pieces that are substantially similar to those used on the MY 2019 Ford Flex vehicles. In July 2025, prior to the opening of PE25007, ODI and Ford met to discuss B-pillar trim detachment in Ford Flex vehicles. Ford reported that its warranty analysis indicated that Flex B-pillar trim had a low detachment rate and that Ford did not believe this condition posed an unreasonable risk to motor vehicle safety. In July 2025, Ford closed its internal investigation. Because ODI’s analysis of complaint data indicated a high failure rate and an increasing failure trend, PE25007 was subsequently opened. In responding to the information request for PE25007, Ford reassessed the warranty search criteria used in its July 2025 internal investigation. The reassessment found the detachment rate to be substantially higher than what Ford had originally determined. Consequently, in October 2025, Ford issued recall 25V732based on the reassessed and accurate high failure rate. This recall instructed dealers to inspect the driver and front passenger B-pillar trim pieces and repair/replace if necessary. The vehicles included in this recall were MY 2017-2019 Ford Flex with production dates between February 17, 2017 and December 2, 2019. In January 2026, Ford issued 25V732 Amendment 1, which updated the remedy to remove the inspection criteria and instead proactively secure the driver and front passenger B-pillar trim with adhesive. The scope of vehicles included in the recall was unchanged by Amendment 1. ODI’s analysis of 25V732 found that both the scope and remedy were insufficient and that an unreasonable safety risk remained despite the recall. MY 2016 Ford Flex was excluded from the recall scope and the rear B-pillar trims on both the driver and passenger side were excluded from the recall. The failure rates of both MY 2016 Ford Flex and rear B-pillar trim pieces were found to be higher than the failure rates in similar trim detachment recalls issued by both Ford and other vehicle manufacturers. Starting in January 2026, ODI and Ford had multiple meetings to discuss Ford’s PE25007 response data and ODI’s concern about the 25V732 scope and remedy. In June 2026, Ford issued 25V732 Amendment 2. This amendment expanded the scope of the recall to add MY 2016-2017 Ford Flex vehicles produced before February 17, 2017. Additionally, this amendment updated the remedy to include removal of and reapplication or replacement of both rear driver and rear passenger B-pillar trim pieces in addition to front driver and front passenger B-pillar trim pieces. This updated remedy applies to all MY 2016-2019 vehicles. Ford expects to complete the mailing of remedy owner notification letters by March 26, 2027. Also, Ford informed ODI that prior model year (MY 2011-2015) vehicles were referred to Ford’s Customer Satisfaction forum for consideration of an extended warranty program. In view of recall 25V732 and its associated amendments, ODI is closing this Preliminary Evaluation (PE). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
PE25007
Technical service bulletins for the 2018 Ford Flex 64
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- 25E10-S1
- New vehicle delivery hold
- Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless...
- This article supersedes TSB 24-2165 to update the TSB Service Procedure
- Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes...
- While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal...
- This article supersedes TSB 21-2175 to update the TSB Service Procedure
- All accessory stick-on keyless entry keypads come with a wallet card containing the master code
- During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper,...
- The Service Awareness Newsletter is an informal communication that contains information that may not be...
2018 Ford Flex fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 3.5L 6‑cyl | FWD | 16 | 23 | 19 |
| 3.5L 6‑cyl | AWD | 15-16 | 21-22 | 17-18 |
What 2018 Ford Flex owners say
Most recent owner complaints, unedited.
The radio/navigation system is having issues. Randomly the radio/nagvation system has a loud static crackling noise during use. It will make those sounds and then stops producing any kind of sounds of the speakers. No sound will come from the radio(fm, am, Bluetooth, aux, hands free calling or navigation). At the times even the sounds from pushing button will not work either. This is issue will carry on for days sometimes weeks. And randomly will start working again. When the issue do the radio not producing sound, navigation sounds or hands free talking sounds it won’t let you switch from radio to any other music feature. It acts like you didn’t push anything. It will only for a period of time and then it’ll start again. This presents you from using hands free talking, and navigation.
The driver side C pillar trim broke off while driving on the highway causing the debris to interrupt traffic.
I own a 2018 Ford Flex, VIN 2FMGK5D8XJBA07166, with two open safety recalls Ford cannot repair: 25SA9 (rear view camera, the federal safety agency 25V695) and 25SB8 (B-pillar trim, the federal safety agency 25V829). My rear view camera has been completely inoperative for two years — it has not worked at all since mid-2024. On 7/12/2024 a Ford dealer verified the failure (repair order 568991), over a year before Ford issued recall 25SA9 in 10/2025. On 9/10/2026 Ford left me a voicemail stating there are no updates for 25SA9 and the 25SB8 remedy is not expected until Q1 2027 — over 15 months away. I have driven 2+ years with no functioning backup camera on a vehicle Ford knows is recalled. I request the federal safety agency treat this as a failure to provide a timely remedy and require Ford to provide an interim remedy or alternate vehicle and accelerate the repair timeline.
There's been a recall for the rear backup camera since October of last year. Although there hasn't been any particular incidents, there's been some close calls because the fix is still not available. Any help would be appreciated
The contact owns a 2018 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 26V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a black image. The vehicle was taken to two dealers, but the vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 103,000.
Rear passenger door fails to latch properly. The door falls open on left turn.Warnings are unclear or non-existant
The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image would appear blank and other times the camera not available warning message would display. The contact received notification of the federal safety agency Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000
Recall has not been remedied, and it has been over six months.I was told it would be remedied by june or ford would be held accountable for compensating for repairs on the.Recall. #25SA9/25v695 The recall addresses the camera for backing up witch is still not functioning in a safety risk.
Wile driving 40 mph, the right rear tire locked up and I had to counter steer aggressively to avoid spinning out and hitting oncoming traffic. The car was flat bed delivered to Ford and they recommended the following repairs. "Control Arm- Rear: rear suspension lateral links. The rear upper and lower control arms not only provide suspension travel but also secure the rear end to the vehicle." "*Tires - 4: passenger rear inner sidewall damaged."
Compare the 2018 Ford Flex
Other model years
Questions about the 2018 Ford Flex
Is the 2018 Ford Flex reliable?
Owners have filed 69 complaints about the 2018 Ford Flex, fewer than a typical Flex model year.
What is the 2018 Ford Flex year score?
The 2018 Ford Flex scores 82 out of 100 (good). The score compares it with the other model years of the Ford Flex: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2018 Ford Flex?
Body and structure, with 19 complaints, typically around 68,000 miles. Next is driver assistance (17).
How many recalls does the 2018 Ford Flex have?
3 recalls, covering structure, back over prevention and suspension.
What gas mileage does the 2018 Ford Flex get?
Official estimates for the 2018 Ford Flex range from 17 to 19 mpg combined. The most efficient version (3.5L 6-cyl, FWD) gets 16 city and 23 highway.
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