May 27, 2024 Service bulletin

This article supersedes TSB 21-2175 to update the TSB Service Procedure

Ford technical service bulletin TSB 24-2165 for 2003, 2016-2018 Ford F-150, 2017-2019 Ford Explorer and 2016-2019 Ford Escape and others.

Bulletin number: TSB 24-2165
Component: Unknown or other
Summary: This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.

Vehicles covered

See the problems and recalls for an exact car

Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.