2018 Ford Flex: backup camera failure

Filed Sep 18, 2026 · Electrical · AZ

I own a 2018 Ford Flex, VIN 2FMGK5D8XJBA07166, with two open safety recalls Ford cannot repair: 25SA9 (rear view camera, the federal safety agency 25V695) and 25SB8 (B-pillar trim, the federal safety agency 25V829). My rear view camera has been completely inoperative for two years — it has not worked at all since mid-2024. On 7/12/2024 a Ford dealer verified the failure (repair order 568991), over a year before Ford issued recall 25SA9 in 10/2025. On 9/10/2026 Ford left me a voicemail stating there are no updates for 25SA9 and the 25SB8 remedy is not expected until Q1 2027 — over 15 months away. I have driven 2+ years with no functioning backup camera on a vehicle Ford knows is recalled. I request the federal safety agency treat this as a failure to provide a timely remedy and require Ford to provide an interim remedy or alternate vehicle and accelerate the repair timeline.

Filed Sep 4, 2026 · AZ

There's been a recall for the rear backup camera since October of last year. Although there hasn't been any particular incidents, there's been some close calls because the fix is still not available. Any help would be appreciated

Filed Aug 27, 2026 · Body, Driver assistance · 150,000 miles · AZ

The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image would appear blank and other times the camera not available warning message would display. The contact received notification of the federal safety agency Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000

Filed May 8, 2026 · Driver assistance · 60,000 miles · CA

The contact owns a 2018 FORD Flex. The contact stated while using the back up camera on the vehicle it ends to shutoff randomly causing a back over prevention issue. The contact received notification of the federal safety agency Campaign Number: (25V695000 (BACK OVER PREVENTION) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 60,000.

Filed May 7, 2026 · Body, Driver assistance · 145,000 miles · FL

The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse the vehicle, the rearview camera became inoperable and the camera image appeared blurry. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts required to complete the recall repairs were not yet available. The dealer was contacted and confirmed that the remedy parts were currently unavailable for the vehicle, although the contact was informed that remedy parts were available for the Mustang models. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall repairs. The approximate failure mileage was 145,000.

Filed May 7, 2026 · Body, Driver assistance · 75,000 miles · FL

The contact owns a 2018 Ford Flex. The contact stated while reversing, the rear view camera displayed a solid green screen. The contact stated that because of the failure, the contact almost crashed into another vehicle. The contact stated that the failure occurred intermittently. In addition, the B- Pillar on the driver's side rear door was detached. The vehicle was taken to the dealer, however the vehicle was not inspected. The contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received recall notifications: the federal safety agency Campaign Number: 25V695000 (Back Over Prevention) and the federal safety agency Campaign Number: 25V732000 (Structurer) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

Filed Apr 22, 2026 · Body, Electrical · TX

Have been waiting for several months for Ford to remedy BOTH recalls. There obviously is no important reason for them to be productive and do the right thing so this issue will likely never be resolved unless I take action and file a complaint. The two issues are not even that critical so I further don't see why action has not been taken. 1. Interior A pillars separating. 2. Back up camera screen on infotainment center.

Filed Apr 9, 2026 · Body · MI

Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they would receive them. which is completely unacceptable since my B pillar is no longer attached. Also, my backup camera does not work. Sometimes it will work, but everything’s upside down and other times it just cuts out with lines across the screen.

Filed Dec 18, 2025 · Electrical · CA · crash

APIM or SYNC 3 malfunction. Navigation failure and not working properly alerts, clock in car not set correctly and won’t allow owner to fix it, no audio at all, no panel touch tones, popping/cracking intermittent throughout car, Bluetooth connection drops, slow glitching screen, reverse camera displayed distortion or black/blue screen with alerts saying “camera unavailable” which already caused a collision on 10/11/2025. Vehicle was taken to ford dealership an owner was advised to wait for recall remedy unless “I have an endless wallet” to pay to fix issue. Ford dealership is aware of all issues and owner opened a case with ford company. There were no warning signs of issue until reverse camera began to malfunction in September 2025 then issues all happened after.

Filed Dec 5, 2025 · Electrical · CA · crash

APIM is failing due to current recall with reverse camera. The glitching has cause many safety issues including •Navigation Fault •Cracking/popping audio •Missing touchscreen sounds •Intermittent system issues •Slow loading •Camera freezing or blacking out This has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing they can do until recall has parts ready. Prior to all this, my car system was working just fine up until August 2025. No issues AT ALL.

Filed Nov 3, 2025 · Driver assistance, Electrical · CA · crash

Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.

Filed Nov 2, 2025 · Electrical · CA

Media player unavailable alert comes on display. Touch panel tone doesn’t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue