2019 Ford Flex: backup camera failure

Filed Nov 5, 2026 · Driver assistance · 30,000 miles · MI

The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rearview camera was inoperable or displayed a brief flickering image. The dealer was contacted and informed the contact that parts would be available in one year. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and informed the contact that the parts would be available in December, 2027. The failure mileage was 30,000.

Filed Oct 29, 2026 · NJ

UPDATE TO ODI #XXX- 2019 Ford Flex, VIN [XXX], recall 24V951 (Ford 24S75), rearview camera. Camera failed XXX: in reverse the screen turns blue, image flickers off. Still failing. Presented XXX (R.O. #XXX): no repair, no finding. XXX [XXX] [XXX] Ford verified in writing (R.O. #XXX, 63,180 mi): camera at fault, DTC C1001, no repair available, bulletin only tentatively planned Dec 2027, released unrepaired at no charge. Timeline: interim letter XXX said parts not available and promised a second letter when the remedy arrived; none arrived. Remedy anticipated XXX was missed; XXX Ford said no approved remedy or timeline; the federal safety agency listing now says XXX. No fix, loaner, interim plan, or firm date in nearly 2 years; [XXX] driver uses car daily, and Ford has not told owners to stop driving. XXX I escalated to Ford executive leadership; only reply was a Sep 10 Investor Relations form letter. Question Ford must answer: [XXX] quoted service camera XXX at $124.37 total, listed with no sales restrictions, and Ford's parts printout shows 339 units in stock. Is the delay truly parts availability or the absence of a certified remedy part? Recalled component is GA8T-19G490-A; state in writing whether GA8Z is itself recalled. Please treat as failure to remedy within reasonable time under 49 U.S.C. 30120. ODI closed investigation PE24030 in Feb 2026 relying on this recall, but the promised remedy still does not exist. Require a firm remedy date or interim replacements for verified failures, a binding remedy schedule with progress reporting, and referral to the XXX consent-order monitor ($165 million penalty, independent third-party oversight). Ford's own letter told owners having difficulty getting a repair in reasonable time to contact the federal safety agency. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 28, 2026 · Driver assistance · 50,000 miles · AR

The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rearview camera displayed a blank image. The message "Camera Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 50,000.

Filed Oct 26, 2026 · Engine · KY

On Tuesday, October 6, 2026 I drove my car without issue and parked in my garage. I later came out and while getting something out of the passenger side noticed fluid leaking out from under the car. After looking at it I decided it looked like the water pump. When I turned the car on it began making engine sounds (no check engine light has come on). With the sound I decided to have the car towed to a mechanic and was told the water pump failed. I chose to have it towed to another mechanic for a second opinion because of the sound and after testing was discovered that the engine is done for. I received no check engine light notification or any other indication that something was wrong. We have kept up with all maintenance for this vehicle so there’s absolutely no reason the water pump or engine should be failing with under 93,000 miles on it. Since we owe $10,000 on the car still we are forced to make the repair with a new engine putting us in a catastrophic financial situation. Water pumps are a known issue with the flex, but for it to occur at such low mileage is insane and for the engine to have failed without any warning is disgusting. On top of this there was a recall for the backup camera in 2024 that still has not been resolved. Our backup camera is upside down, cuts in and out and is not a clear image. We have been dealing with this since shortly after purchasing the vehicle in 2022. When reversing at night I can’t see because the screen is upside down and fuzzy, and when I try to use my mirrors to reverse I am blinded by the light from the screen in the car. Reversing, especially at night, is a huge liability since the drivers vision is not clear. I’ve contacted ford multiple times for an update on the camera recall and have been told there’s no update at this time. We’re going on 3 years of being notified of this recall with zero resolution. I have uploaded a few pictures (estimate is from initial mechanic). I have videos but they will not upload.

Filed Oct 22, 2026 · WI

Rearview camera was recalled almost 2 years ago and still no replacement parts available and the rearview camera in my vehicle does have the issue described. Whenever I put my car in reverse 1 of the following happens every time - Blue screen - Black screen - Image upside down - Distorted image with lines through it and upside down - Distorted image with lines through it and rightside up - No image with "Camera unavailable" message

Filed Oct 19, 2026 · Body, Driver assistance · 50,000 miles · MI

The contact owns a 2019 Ford Flex. The contact received notifications of the federal safety agency Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts for the recall repair were unavailable. The contact stated that while in Reverse (R), the rearview camera displayed an upside-down image, posing a safety hazard while attempting to attach a trailer to haul. A local dealer was contacted and confirmed the failure. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 50,000.

Filed Oct 16, 2026 · Driver assistance · 31,000 miles · MI

The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while the vehicle was in Reverse (R), the rearview camera displayed a blank or distorted screen. The dealer was contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 31,000.

Filed Oct 9, 2026 · Electrical · MI

Rear View camera image is upside down / distorted. Looks to be acknowledged by Ford and the federal safety agency as a recall yet Ford Dealers are making me pay to have it fixed.

Filed Sep 22, 2026 · TN

I've been waiting for the recall repairs for the rear view camera for 1 1/2 years. Backing without this safety equipment is a hazard. I'm a patient person, but this is ridiculous.

Filed Sep 17, 2026 · Driver assistance · MI

Recieved recall notice 24S25 / the federal safety agency 24V951XXX about defected rear view camera malfunction. I have had an ongoing issue with camera not operating correctly. I have made several calls to Ford dealership and continued to be told parts not available. Why issue a recall and after 20 months latter still no fix. I am sure if I paid to have camera fixed the parts would be available. Is there a date parts will be available. Please help. [XXX] [XXX] VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 15, 2026 · TX

My backup camera is not working intermittently or will display a grainy image or black and blue lines. Sometimes it will just be a black screen. Other models of my vehicle had the backup camera recalled but my dealer is saying my vin isn’t included in the recall.

Filed Sep 14, 2026 · Body, Driver assistance · KS

Exterior b-pillar applique trim on front driver and passenger doors have ripped from the vehicle while driving. Driver side trim includes key code pad and wires. Dealer has no parts available and taking no appointments. Rear camera not working consistently. Dealer has no parts available and taking no appointments.