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2020-2021 Utilimaster Walk-In Van recall: bumpers

Shyft Group reported this safety recall on July 27, 2021. It covers about 4,885 vehicles.

vehicles affected
4,885
reported
Jul 27, 2021
owners notified
Oct 15, 2021

Structure: body: bumpers

What is wrong
Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.
Risk
The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.
Remedy
Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1‑800‑582‑3454. Shyft Group's number for this recall is 21-19.

Recall number 21V572000

Affected vehicles

Questions about recall 21V572000

Is there a recall on the 2020-2021 Utilimaster Walk-In Van bumpers?

Yes. Recall 21V572000, reported on July 27, 2021, covers about 4,885 vehicles.

What is the fix for recall 21V572000?

Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1‑800‑582‑3454. Shyft Group's number for this recall is 21-19.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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