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2014-2017 Infiniti Qx60 Hybrid, Nissan Murano Hybrid and others recall: software

Nissan North America, Inc. reported this safety recall on October 4, 2021. It covers about 7,634 vehicles.

vehicles affected
7,634
reported
Oct 4, 2021
owners notified
Mar 31, 2022
related complaints
12

Engine and engine cooling: engine: engine control module (ecu/ECM): software

What is wrong
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Risk
A loss of drive power increases the risk of a crash.
Remedy
Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1‑800‑867‑7669 or INFINITI customer service at 1‑800‑662‑6200. Nissan's numbers for this recall are R21B4 and R21B5.

Recall number 21V774000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 12 complaints about engine problems.

2014 Infiniti Qx60 Hybrid2015 Infiniti Qx60 Hybrid2016 Infiniti Qx60 Hybrid2017 Infiniti Qx60 Hybrid2015 Nissan Murano Hybrid2016 Nissan Murano Hybrid2014 Nissan Pathfinder Hybrid2015 Nissan Pathfinder Hybrid

Questions about recall 21V774000

Is there a recall on the 2014-2017 Infiniti Qx60 Hybrid, Nissan Murano Hybrid and others software?

Yes. Recall 21V774000, reported on October 4, 2021, covers about 7,634 vehicles.

What is the fix for recall 21V774000?

Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1‑800‑867‑7669 or INFINITI customer service at 1‑800‑662‑6200. Nissan's numbers for this recall are R21B4 and R21B5.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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