2021-2022 Mercedes-Benz EQS 450, Mercedes-Benz EQS 580 and others recall: software
Mercedes-Benz USA, LLC reported this safety recall on November 29, 2021. It covers about 227 vehicles.
- vehicles affected
- 227
- reported
- Nov 29, 2021
- owners notified
- Jan 25, 2022
- related complaints
- 27
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
- Risk
- Driver distraction can increase the risk of a crash.
- Remedy
- MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Recall number 21V931000
Affected vehicles
Owner complaints about the same problem
Owners of these vehicles have filed 27 complaints about electrical problems.
Questions about recall 21V931000
Is there a recall on the 2021-2022 Mercedes-Benz EQS 450, Mercedes-Benz EQS 580 and others software?
Yes. Recall 21V931000, reported on November 29, 2021, covers about 227 vehicles.
What is the fix for recall 21V931000?
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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