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2021-2022 Mercedes-Benz AMG Cls53, Mercedes-Benz AMG E53 and others recall: steering wheel/handle bar

Mercedes-Benz USA, LLC reported this safety recall on March 25, 2022. It covers about 8,396 vehicles.

vehicles affected
8,396
reported
Mar 25, 2022
owners notified
May 9, 2022
related complaints
6

Steering: steering wheel/handle bar

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.
Risk
Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.
Remedy
Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2022040010.

Recall number 22V189000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 6 complaints about steering problems.

2021 Mercedes-Benz AMG Cls532021 Mercedes-Benz AMG E532022 Mercedes-Benz AMG E532021 Mercedes-Benz AMG E63S2022 Mercedes-Benz AMG Eqs2022 Mercedes-Benz AMG GT432022 Mercedes-Benz AMG GT532022 Mercedes-Benz AMG Gt63s2022 Mercedes-Benz AMG SL552022 Mercedes-Benz AMG SL632022 Mercedes-Benz C3002022 Mercedes-Benz CLS 450

Questions about recall 22V189000

Is there a recall on the 2021-2022 Mercedes-Benz AMG Cls53, Mercedes-Benz AMG E53 and others steering wheel/handle bar?

Yes. Recall 22V189000, reported on March 25, 2022, covers about 8,396 vehicles.

What is the fix for recall 22V189000?

Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2022040010.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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