2020-2022 Ford Explorer recall: display function
Ford Motor Company reported this safety recall on April 28, 2023. It covers about 523 vehicles.
- vehicles affected
- 523
- reported
- Apr 28, 2023
- owners notified
- Jul 27, 2023
- related complaints
- 270
Back over prevention: display function
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 23C14.
Recall number 23V305000
Affected vehicles
- Ford Explorer 2020-2022 202020212022
Owner complaints about the same problem
Owners of these vehicles have filed 270 complaints about driver assistance problems.
Questions about recall 23V305000
Is there a recall on the 2020-2022 Ford Explorer display function?
Yes. Recall 23V305000, reported on April 28, 2023, covers about 523 vehicles.
What is the fix for recall 23V305000?
Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 23C14.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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