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2022-2023 Mercedes-Benz AMG Eqs 53, Mercedes-Benz EQS 450 and others recall: software

Mercedes-Benz USA, LLC reported this safety recall on May 2, 2023. It covers about 3,828 vehicles.

vehicles affected
3,828
reported
May 2, 2023
owners notified
Aug 18, 2023
related complaints
25

Electrical system: propulsion system: traction battery thermal: management: software

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection."
Risk
A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2023070013.

Recall number 23V309000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 25 complaints about electrical problems.

2022 Mercedes-Benz AMG Eqs 532022 Mercedes-Benz EQS 4502023 Mercedes-Benz EQS 4502022 Mercedes-Benz EQS 5802023 Mercedes-Benz EQS 5802023 Mercedes-Benz Redundant Eqe 350 4matic2023 Mercedes-Benz S 580 E

Questions about recall 23V309000

Is there a recall on the 2022-2023 Mercedes-Benz AMG Eqs 53, Mercedes-Benz EQS 450 and others software?

Yes. Recall 23V309000, reported on May 2, 2023, covers about 3,828 vehicles.

What is the fix for recall 23V309000?

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2023070013.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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