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2024 Mazda CX-90 recall: external/pedestrian alert

Mazda North American Operations reported this safety recall on August 4, 2023. It covers about 17,600 vehicles.

vehicles affected
17,600
reported
Aug 4, 2023
owners notified
Sep 18, 2023
related complaints
53

Back over prevention: warnings: external/pedestrian alert

What is wrong
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Risk
Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
Remedy
Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1‑800‑222‑5500 Option 6. Mazda's number for this recall is 6123H.

Recall number 23V553000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 53 complaints about driver assistance problems.

2024 Mazda CX-90

Questions about recall 23V553000

Is there a recall on the 2024 Mazda CX-90 external/pedestrian alert?

Yes. Recall 23V553000, reported on August 4, 2023, covers about 17,600 vehicles.

What is the fix for recall 23V553000?

Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1‑800‑222‑5500 Option 6. Mazda's number for this recall is 6123H.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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