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2019-2024 Porsche Cayenne E-Hybrid, Porsche Cayenne Turbo E-Hybrid and others recall: onboard

Porsche Cars North America, Inc. reported this safety recall on December 13, 2023. It covers about 41,345 vehicles.

vehicles affected
41,345
reported
Dec 13, 2023
owners notified
Oct 24, 2024
related complaints
93

Electrical system: propulsion system: charging: cable/cord: onboard

What is wrong
Porsche Cars North America, Inc. (Porsche) is recalling various models and model years. Please see the recall report for a list of the included vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Risk
An overheated outlet or charging cable can increase the risk of a fire.
Remedy
Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on October 24, 2024. A second notice will be sent once remedy parts become available, anticipated mid-2024. Owners may contact Porsche customer service at 1‑800‑767‑7243. Porsche's number for this recall is APB6.

Recall number 23V841000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 93 complaints about electrical problems.

2021 Porsche Cayenne E-Hybrid2022 Porsche Cayenne E-Hybrid2023 Porsche Cayenne E-Hybrid2024 Porsche Cayenne E-Hybrid2024 Porsche Cayenne Turbo E-Hybrid2020 Porsche Cayenne Turbo S E-Hybrid2021 Porsche Cayenne Turbo S E-Hybrid2022 Porsche Cayenne Turbo S E-Hybrid2023 Porsche Cayenne Turbo S E-Hybrid2021 Porsche Panamera 4 E-Hybrid2022 Porsche Panamera 4 E-Hybrid2023 Porsche Panamera 4 E-Hybrid

Questions about recall 23V841000

Is there a recall on the 2019-2024 Porsche Cayenne E-Hybrid, Porsche Cayenne Turbo E-Hybrid and others onboard?

Yes. Recall 23V841000, reported on December 13, 2023, covers about 41,345 vehicles.

What is the fix for recall 23V841000?

Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on October 24, 2024. A second notice will be sent once remedy parts become available, anticipated mid-2024. Owners may contact Porsche customer service at 1‑800‑767‑7243. Porsche's number for this recall is APB6.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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