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2020-2023 Mercedes-Benz Metris recall: video (touch)screen/monitor/unit

Daimler Vans USA, LLC reported this safety recall on July 11, 2025. It covers about 43,422 vehicles.

vehicles affected
43,422
reported
Jul 11, 2025
owners notified
Nov 11, 2025

Equipment: electrical: infotainment: video (TOUCH)screen/monitor/unit

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2GARPIN.

Recall number 25V463000

Affected vehicles

Questions about recall 25V463000

Is there a recall on the 2020-2023 Mercedes-Benz Metris video (touch)screen/monitor/unit?

Yes. Recall 25V463000, reported on July 11, 2025, covers about 43,422 vehicles.

What is the fix for recall 25V463000?

Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2GARPIN.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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