2018 Subaru Legacy: screen or infotainment failure

Filed Feb 23, 2025 · DE

Starrlink infotainment system (defective) freezing malfunctioning,back up/reverse (screen) black out 's, constant beeping though out cars speakers;while driving...(major) distraction & other issues... Aftermarket (sway bar links) were installed instead of oem..official subaru parts ..by a official subaru dealership! Name: colonial volkswagen subaru... Feasterville trevose ...on date:1/08/2024 pa...#[xxx]... Finding as noted: by winner subaru dover delaware...zip:19901...#302‑734‑8200... Service advisory/tag# brooke willis/[xxx]... Service date: 2/12/2025 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Filed Feb 20, 2025 · DE

Starlink infotainment system (audio headunit),(defective)...freezing, malfunction, screen black out at any time...black out while in motion (reverse) using back up camera. Intermitting beeping sound though cars speakers while driving...major distraction...unsafe!.... Finding was within a august.2019 class action lawsuit or so (recall) : federal motor vehicle safety standard (111).I also have (documented) recent proof from winner subaru of dover delaware.. Which confirmed the (exact) same facts.... Contact:rep...name:(brook).I reached out to subaru america advocate.... Camden new jersey... Contact name: (niko)...#800‑782‑2783 ext#119027....case# [xxx]...I was offered $750 good will payment...for a used headunit... Thought winner subaru of dover delaware...a new headunit replacement they quoted $2,500.00....they want give me the $750 and make me pay $759 for labor....for the (fact) that they have know for years that the starlink infotainment system is (defect)...and has paid out 6.25 million dollars.. In reference to it! I only own this car 3 months 7 days....also... Winner subaru dover delaware...informed me that the car had aftermarket sway bar links... Though carfax...and research I was able call colonial volkswagen subaru... Feasterville trevose pa on 1/08/2024 ....was the dealership that had put them on.it was supposed to had been original subaru part not aftermarket...I told brook of winner subaru ..that's what I found out do to speaking to a service... Supervisor...that stated and confirmed the work was done there.I also reached out to subaru america..in reference to this...to no response....this both as a whole is unsafe practice and bad business....I should not have to pay for labor fees of sort...for what know and have know for a fact for years...and still going on till today. Im a hard working american consumer...that both this car 13 weeks ago...to be driving around with (distracting) safety issue. My cell# [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6

Filed Dec 28, 2023 · Electrical · VA

During regular use of the radio and head unit, at times the touch screen or controls, dials, buttons will be unresponsive. The Android Auto software tends to malfunction and will randomly disconnect and the audio will blast, full volume at the driver with the inability to control the volume other than to pull over and turn the vehicle off or manually power down the radio. This has happened on several occasions and with young children in the car, it can damage hearing, cause traumatic injury OR if in motion the driver can become quickly surprised or distracted and jerk the steering wheel or react to the jump in sound level that could injury passengers, or other vehicles occupied that may be nearby. This seems to be an issue with the inability to control sound level between different modes. At times though, the car will start and the radio will be blank, or be unresponsive until the car is turned off and back on again.

Filed Mar 22, 2023 · Visibility · 102,000 miles · NY

The contact owns a 2018 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the screen display went blank. The contact related the failure to the federal safety agency Campaign Number: 18V935000 (Visibility). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.

Filed Jan 2, 2019 · Electrical · 6,000 miles · PA

The radio/navigation screen went blank. The rear view camera, navigation, stereo. Etc. No longer work. I took the car to the dealer today and was told the radio head needs replaced. Problem is they are on national back order and no one can say how long it will take to get it. This is a major safety issue because back up camera no longer works and cross traffic warning no longer works and the navigation no longer works.