I was driving my brand new subaru outback 2019 with less then 1200 miles on it and I noticed a crack in the center bottom of the windshield. The crack worked it's way up from the bottom. I did not hear or see any impact to the windshield. I immediately reported the issue to my local dealer and subaru of america (sr #:1-46794058270). The service manager at my local dealer was convinced the glass crack was caused by an impact and said they would not cover it. I had to go through insurance to get the repairs fixed. There seems to be a defect with these windshields that needs to be investigated.
2019 Subaru Outback visibility complaints
Page 13 of 14: complaints 341 to 370 of 387, newest first, as owners wrote them.
I bought my brand new 2019 subaru outback on may 19, 2019. On august 9, 2019 (82 days after buying the vehicle), I was driving about 30 MPH down a side road with very little traffic. A tiny rock struck my windshield and immediately caused a crack. Within minutes the crack expanded to more than a foot long. Within days the crack expanded to be more than two feet long. I had the windshield replaced at the subaru dealership by a third-party glass repair business (that carter subaru of ballard uses for all glass replacement). After the part was installed, subaru had to recalibrate the eyesight cameras to ensure the vehicle was safe to drive. The windshield replacement ($748.58) and the recalibration ($345.45) totaled $1,0494.03. I thought I was just unlucky, having cracked the windshield and required repairs only 82 days after buying the car. Then today I read an article that said the windshields on 2017-2019 outbacks may be defective. If this is the case, I'd like subaru to pay for my windshield replacement,ent.
I have had 4 windshield cracks on my 2019 subaru outback since purchase in march 2019. The vehicle was on the highway all 4 times and was hit by a rock. This cannot be normal- I had a honda civic for 7 years and 150,000 miles and no cracks (even though rocks hit it many times).
I purchased a new 2019 outback at the end of march in 2019. In may 2019, my windshield spontaneously cracked, diagonally across the entire windshield. I took it to the dealership in july to note the crack and request they replace it since it seemed to happen without any impact. The crack began from the top edge on the passenger side. I never received a response from subaru or the dealership.
Within two weeks of driving my brand new 2019 outback, I had an 10-to-12-inch crack in my windshield. I am an incredibly careful driver and had only been driving on paved roads at moderate speeds. I also was driving a passenger around during this time period and neither one of us heard a sound (e.g., a rock or pebble flying up and hitting the windshield). I have absolutely no clue how I could have gotten a large crack within the first ten days on the road, especially since neither I nor my passenger encountered any sort of road condition or environmental/weather condition that might have caused it. It just mysteriously appeared in the windshield one day. I have been confused for the past 6 weeks but then I heard that there had been similar issues with subaru windshields, and I believe mine is simply defective. I cannot afford to fix it, and this repair is not covered by my extended 10-year warranty. The subaru dealership connected me with safelite, which gave me an estimate of over $1500 to replace the windshield.
Purchased outback with 6k miles 8/2019 have had to replace 3 windshields 1st was small chip when driving that grew almost instantly to approx 2 feet after 2nd replacement drove home parked in garage woke up to crack across middle of window originating driver side a pillar half way up went back to safelite they suggested to contact subaru . I feel this is poor quality material windshield
While parked in my driveway with no trees or cars nearby, my windshield spontaneously cracked from the driver side all the way to the passenger side. I have found this is an ongoing issues with subaru involving a lost law suit in 2018, and a current 2019 law suit on going. There are nearly 100 complaints on countless articles, and forums from 2019 subaru owners. In addition, my rear windshield fluid doesn't work. I have had several electronic issues including the touch screen constantly resetting, the voice activation turning on by self itself, and notification alarms going off for no reason (like obstacle in road with nothing there) just to name a few. When I went to the dealership to have them help with the windshield they were very rude and dismissive, they wouldn't even begin to listen to me often interrupting me when I spoke and refusing to help me with my issues. They instructed me to contact subaru directly since they won't do anything to help me. I am beginning to wonder if I need to pursue a lemon law case or if I can actually be helped at all with these issues. I am a longtime fan of subaru and was greatly looking forward to owning my own for the first time.
The windshield developed a large crack starting from the top-center edge without knowledge or signs of impact. The crack was not there in the evening and was over 6" long in the morning (vehicle parked in fully enclosed garage overnight).
The windshield of my car cracked by itself while it was parked at the parking ramp at work.
I was driving down the road, no cars in front of me, and I heard a click. I looked around and noticed a 3' crack in the windshield. The crack has since grown to 24'
Eyesight windshield broke while driving on a freeway in light rain. No known cause. Crack continued expanding for 2 days in warm, dry weather. Had windshield replaced on an insurance claim with safelite and they also calibrated the eyesight cameras.
Windshield spontaneously cracked. Parked at a convenience store, nothing around the vehicle, came out and noticed a crack from the a post into the middle of the windshield. Happened on a saturday, attempted to call insurance company and was told I had to wait until monday.
Windshield crack appeared near the top, by the driver assist camera. Unknown how it occurred. Owner assumed caused by rock slung by another vehicle on the highway, but crack was not noticed until many days later. Insurance replaced the windshield, but a subaru dealership charged $270 for eyesight re-calibration.
My windshield cracked spontaneously while the car was parked in a ramp. The crack is at the lower passenger side.
I got a brand new subaru 2019 SUV in second week of may 2019. Car has around 5500 miles on it. Windshield developed a crack that I observed when I got into my car next morning. Overnight car was parked on my drive way. There are no trees and I dont see any rocks hitting. It cracked out of no where
Driving down normal highway and noticed a crack forming. Windshield cracked near wiper from maybe some road dust hit it that is common on any highway. Never had such a big crack from normal road dust before.
Crack appeared on windshield without any prior damage to the area while driving. Started below windshield wiper on driverside and continues for 24" across the center of the glass in a curved 40 deg angle.
Tl* the contact owns a 2019 subaru outback. The contact stated that there was a small crack in the middle of the front windshield. The crack expanded in hot weather. The contact called lancaster county motors subaru (1705 manheim pike, lancaster, pa 717‑569‑4514), but was not diagnosed or repaired. The failure was reported to the insurance company, but no further assistance was provided. The manufacturer was not contacted. The failure mileage was 11,000. *tt
Windshield spontaneous crack under wiper deicer connection vehicle was stationary
Substantial windshield crack with no visible previous damage. Vehicle was parked outdoors at approximately 2045 central time on 8/15/2019 facing west. At approximately 0900 central time on 8/16/2019 vehicle had a substantial 7+ inch crack descending from top of the windshield directly above and descending vertically down from near the driver eyesight camera. This is unacceptable behavior for glass which is meant to protect the driver and provide a view port from which most safety systems of the vehicle operate.
We had our first spontaneous crack about a week after purchasing our outback in november 2018. I'm not sure where it happened but we had not had any rocks hit the windshield. The dealership claimed it was a chip (they used a ballpoint pen to inspect and I believe they created a small chip along the crack line) but they replaced it for free. The second crack occurred about a month after the new windshield was installed. I was driving at the time and heard it happen; there was no apparent road hazard that caused the crack.this time I didn't allow them to inspect with a ballpoint pen and, sure enough, they confirmed it was a spontaneous crack and subaru replaced the windshield for us. The third crack just occurred and I believe it is also a spontaneous crack that happened in a parking lot. There is no apparent chip. All of them start in the black area below the wipers. I wonder if there could be a defect in the structure of the car that causes undue stress on the windshield. I went to a local subaru dealership to have it inspected and the first thing they did was get their ballpoint pen out. I will wait to go to the dealership where we purchased the car and will also pursue issue with subaru customer relations.
We were driving on a residential street at approximately 25 miles per hour. The passenger slapped at a mosquito with his open hand and the windshield cracked with a loud sound and with a spider web pattern on impact the passenger's hand was not red, did not hurt, and did not develop a bruise. This was high in the upper right hand corner and the cracks are spreading across the entire windshield. The car is a 2019 subaru and has less than 9000 miles on. It was purchased in september 2018 and was not driven during the winter months the windshield was free of any dings or scratches. This is being reported because of our concern that if a simple slap on the inside can break the windshield, a rock thrown by another vehicle could come through the windshield and hit a person. We have a windshield replacement guarantee so the windshield will be replaced at no cost, but we are not comfortable having it replaced with an original subaru windshield. I have pictures but I cannot get them to download to this site.
Car was parked in covered car port overnight. In morning, a horizontal crack had appeared in front windshield. Crack is 18-24 inches long. Running from passenger side pillar to area near center of windshield. About 18 inches up from dash
My vehicle was parked in my driveway. I came out of my home to get ready to drive when I noticed the windshield cracked. It begins with a vertical split of the glass with no sign of a point of impact from debris. Cause: unknown. I called the dealership and explained that I had not been driving nor had a rock hit my windshield. They said that it would take them a week for them to get a rep and service manager to inspect. The crack had since grown by the time they saw the vehicle. They said it would not be covered under warranty to replace the windsheild.
Spontaneous windshield crack that originated directing underneath windshield wiper on passenger side while parked outside. Windshield was cleaned hours before crack appeared, and no imperfections were observed; vehicle not driven or moved. Got in vehicle in evening and crack was present expanding almost the entire side of passenger view.
Our new 2019 outback experienced a windshield crack while driving without any indication of impact of a foreign object. The crack appeared immediately after turning on the defog system while driving. The local dealer insisted that the crack was due to outside influence and not windshield material failure. After contacting subaru of america the windshield was repaired as a courtesy at the dealership.
Small rock hit lower left corner of windshield, approximately 2 inches from edge. Continued driving. Suddenly, entire windshield cracked across approximately 70% of glass within 5 minutes, obstructing view. Initial impact was tiny chip, barely visible without close inspection. Normal driving conditions, highway, 60mph, dry road & weather, before sunrise. Single owner vehicle, 10k miles. Complaint also filed with subaru.
Purchased new 2019 subaru outback. When parked in the garage overnight after just a couple weeks a stress crack began to form from the top of the windshield going down. The next day it was outside on a hot day and the crack began to get worse. No impact on windshield from rock or anything else. May be caused from heat? Vehicle was stationary in both cases.
Just experienced my second spontaneous crack within four six months where the windshield needed to be replaced on my 2019 subaru outback. The crack starts at the bottom of the windshield below the wiper blades and the crack expands upward approximately 12-18 inches. It is beyond meshy these windshields have to be replaced so often and it is my opinion they are made with materials that cannot stand up to day to day temperature changes of new england. The car was parked all weekend and had no crack. However, on monday morning, the crack was there.
Please review and escalate this manufacturing defect. The same issue resulted in a class action lawsuit in california. I purchased my 2019 subaru outback on 12.31.18. After work in mid april of 2019, I returned to my parked car. Unlocked and entered the vehicle from the driver's side. I lowered the sun shade and noticed a large crack in the front windshield. It started at the bottom edge of the glass on the driver side, arced up and curved towards the passenger side of the car. No other damage was noticed inside. I got out of the car and checked it for any additional damage and checked the windshield from the outside. There did not appear to be any other damage than the cracked windshield and a miniscule left passenger door ding. As if the edge of another car door came in contact with my subaru. No road hazards or debris was encountered on the way to or from work. I notified the dealership, hiley subaru of fort worth, and requested to have the windshield replaced during my next service appointment indicating this was a manufacturing defect under warranty. At the service appointment, they declined to replace the windshield under warranty.
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