When apple carplay is being used, the multimedia display has frozen several times and when it freezes, the resets itself to a black screen. Once it resets to a black screen, the eyesight is disabled and rab (reverse automatic braking) is disabled. I have had a moment where the screen was completely black and both things were disabled for over 15 minutes while I was driving. Until the moment I turned off the car did it stop showing the issue but this wasn't the first instance of it happening. The moment I do need the eyesight would be too late since it's disabled. I've recorded several videos of this happening and I've taken it to the dealership but they tell me nothing can be done since they can't duplicate the issue and that the video recording is "hypothetical." I've uploaded some of the videos I've recorded onto youtube for you to check and verify. Https://www.youtube.com/channel/ucna9z1x9itggupuo_al_blg
2020 Subaru Outback electrical complaints
Page 8 of 10: complaints 191 to 220 of 259, newest first, as owners wrote them.
Dead battery, less than 14,000 miles on the car, 14 months since purchase; car is kept in a heated garage and therefore not subjected to temperature extremes
On approx. 8/22/20 I received an email or text from subaru or starlink, I don't remember, about a software update. I tried to update the software but the process wouldn't complete for some reason. Within a few hours I received another email saying to disregard the previous one and that there was an issue with the update. The issue left me without any display. I took the vehicle in and had to have the whole radio replaced. The vehicle was parked in my driveway.
I went out this morning 12/26/2020 and the car won't start again. Because of the previous problem on 12/22/20 which I have reported. I made sure everything was closed and locked securely and all lights were off. Prior to the 12/22/20 incident, I had 2 previous incidents since purchasing the car. One previous incident involved a battery drain (I do not remember the date) because the cabin light was left on overnight. The battery drainage prevention function should have kept that from happening but did not. Also, on approx. 9/1/20, I received an email from subaru about a software update. I tried to update the software but the process wouldn't complete for some reason. Within a few hours I received another email saying to disregard the previous one and that there was an issue with the update. The issue left me without any display. I took the vehicle in and had to have the whole radio replaced.
On tuesday 12/22/20 at approx 3 pm I got in my car to run an errand and it wouldn't start. I had moved it the evening before from the street to the driveway. I did not open anything but the drivers side door and locked it when I exited the vehicle. I had not used the lift gate in the last few days and all doors were closed. I had not turned on any interior light either or headlights. I had it jumped the next morning and it started.
On the 21st of december the battery in my outback went dead. I took it into the local dealership and they recharged the battery. When I tried to start the car two days later, the battery was dead again. I have an appointment to take it back to the dealership on the 29th of december. Both times, the car was started 10-12 hours before.
The battery started failing after less than 8000 miles on the car that is less than a year old. It left us stranded multiple times and jump start was required. Once upon jump starting the car the power steering was not functional. Multiple times the airbag failure indicator stayed on for the entire trip. Initially it was not clear to me what is going on as the whole electrical system went haywire and the car was producing a clattering noise instead of the usual starting noise. Eventually I tested the battery and it became evident that it failed. There are many such reports on the internet and also class action lawsuits against subaru due to their failure to address the underlying design flaws of the car. I hope that the federal safety agency will force subaru to properly analyze the problem, come up with a proper fix and issue a recall to address this issue with obvious safety aspects.
Did not drive car for 2 weeks, battery dead.
On october 11, 2020 the car battery died. I got a jump from subaru service on 10/12/20 and brought it to subaru stamford for service. The tailgate open/close switch was stuck in the on position and may have caused the battery to drain. The switch was replaced. On 12/6/20 the car battery died again. I got a jump from subaru service and then drove the car for 20 minutes. One hour later the battery was dead. On 12/7/20 I jumped the battery and took it to subaru stamford for service. The mechanic checked all electrical systems and found no issues. I asked to have the battery replaced which was done. Note that these two incidents occurred while I lived at 171 courtland ave, stamford, ct. I am moving permanently to longmont colorado on 12/13/20.
When entering the vehicle and attempting to turn it on, the car would not start (november 20, 2020) the car required a jump to get the engine to start. Took it into the subaru dealership who tested the battery and said the battery was fine & they charged the battery back up. (november 24, 2020). The following morning (november 25, 2020) the battery was dead again and had to jump the car. Over the following 36 hours anytime I drove somewhere, turned it off, it required a jump to start it again. Today (november 28, 2020) we took the car into the dealership again for analysis. They just put another oem battery back in the car and said they are not sure what the issue is.
I picked up my car , drive it home (227 miles) on 11/24/2020. The next morning the battery was dead and I was unable to open the hatchback. We charged the battery, showed fully charged but would not start. Jump started it, drove it 10 miles ( on ok from subaru salesman) the entire time it showed engine light on and emergency brake on ( the brake has been released) and the safety options were disabled. This morning the car would not start again. So far, the inly response from the salesman and service dept is that they have no idea what the problem could be. I was promised they would research the problem and call us, so far haven't heard from them.
Infotainment system replaced controlling computer on april 17, 2020 and on july 16, 2020 an update was performed due to system going black
Vehicle purchased in march. Have been driving less due to covid. Last trip was october 15th for 6 month baby appointment. Found that car wouldn't start and electronics not working on november 26th. Suspect dead battery and read online about outback electronic issues.
Car won't start. First time this happened was at 4000 miles. Changed position of shift lever to n and p until able to get started. Went to dealer to have battery checked but they said it was ok. Now at 6000 miles completely dead in garage. Car had not been driven for 3 or 4 days. Having it towed to dealer.
My 2020 outback which is only 5 months old had the battery drain on two separate occasions. Both times I had to jump the car in order for it to start. This only seems to happen when the car sits for more than three days. If I drive the car every day, there does not seem to be a problem. I brought the car to the subaru dealer to be checked out and they said 'what do you want me to do, I did not make the car'. This is a totally unacceptable problem. What good is a brand new car that cannot sit three days without a jump start.
We purchased our new 2020 outback less than a month ago and have had the battery die 4 separate times already. I have had to jump start to revive. We've taken back to the dealership once and they were unable to diagnose any problem and nothing has been replaced yet.
I bought my 2020 subaru outback with 300 miles and currently only have 4000 miles in it and my car won't start I even got it serviced 2 weeks ago. It was sitting in my driveway as usual for a night and the next day it wouldn't start.
While interacting with the rear of the car while it was parked and shut off, I had accidently triggered the "hands-free power rear gate" feature and the gate began to open. Rather than wait for the tail gate to fully open, I gently pushed the rear tail gate against the automatic opening back into the closed position. At this point, the car beeped at me three times and the rear tail gate would no longer latch itself closed, even when closed manually. I was forced to drive the vehicle with the tail gate unsecured, it would open itself while driving because the latch would not engage and hold it closed.
I bought a 2020 subaru outback xt in march. It was the last special order from auto nation before they shut down for covid. I drove it very little as we were basically home bound and then for shopping, golf and meetings. It is now november and I have under two thousand miles driven. The car went completely dead on september 17th and now again on november 10th. It died both times inside my garage and the front drivers door was the only thing to open. It did jump and work in between those dates. I am now reading about all the class action law suits and battery and electrical problems with the outback. Subaru suggested that I needed to drive my car every day to keep this from happening. That is a ludicrous idea and something I have never had to do with any other car I have owned. I have a CVT 2.4 engine with a turbo. Every time the battery dies all the loaded information like bluetooth, etc. Is also gone.
New 2020 subaru outback battery has gone dead. Only 2300 miles on vehicle. Car was last driven on sunday. Would not start on tuesday evening. All electrical systems dead.
My car battery has died three consecutive days. Took it to the dealer and they replaced the battery the second day but battery died again overnight.
Battery failed within 1 month of new car purchase. Technician initially said it was due to rear dome light being left on (did not think this was the case). After repeatedly returning to the car in the mornings to find drained battery, had to purchase back up jumping device to ensure I'd be able to use vehicle daily. The car was brought back to the dealership 2 more times (within weeks of the initial problem) after needing to jump the car to start it. No electrical problem was found and battery was deemed to be "ok" per their test. Then one morning while starting the car, the dash lights started all to flash, an audible clicking noise and hatch motor could be heard trying to open and remained stuck in that mode until the battery died (car never started). Car towed to dealership for 3rd time in a month and battery was deemed "to be defective" from the factory and was replaced in this 2 month old car. No other electrical system problem was diagnosed to explain what repeatedly drained the battery.
Batter is dead after 10 months, 7500 miles. Seems as if there is something faulty with the electrical system that is pulling power off of the battery when the car is off. I've gone out to the car 5 times now over the past few months to a dead battery. Progressively it's gotten worse with two of the times being just this week. This is consistent with what I'm reading about previous year models as well. Seems like they have an electrical bug that they're not addressing year over year.
Battery was replaced after 5,549 miles. Vehicle was parked for 4-5 days prior to 07/08/2020 and need to be jumped dealer could not find problem. Vehicle was again parked for 4-5 days prior to 10/09/2020 again the battery was dead & was unable to use fob to unlock car etc, jumped started contacted subaru about problem
I just purchased a 2020 subaru outback ltd and while driving the entire infocenter went blank, and all safety features was disengaged. The screen remained blank for approx 10 seconds before rebooting. I called suabru america and was informned that there is a clitch in the program that they have been attempting to fix unsuccessfully. I bought this car due to its safety features. Shouldn't I have been informed of this potential computer crash that affects the safety of myself and my passengers, which includes my 85 year old mother?
Car windshield had ice obscuring part of the eyesight system on startup. Warning indicators lit up informing me that the eyesight system was disabled. Concurrent with this fault, the failure of the eyesight system would not allow me to release the electronic parking brake leaving me stranded in the snow.
The battery is nearly always dead at startup and I have to jump it with a battery starter. The dealer had said there is nothing wrong with the battery on multiple occasions, yet I have to jump the car in grocery store parking lots. The car only has 5300 miles on it, as we don't drive that much.
I have had repeated problems with my battery dying. It started slowly, at the beginning of the pandemic, I didn't drive for a couple of weeks. When the service guy came out to jump it, he said that I should can drive it at least once a week. I've been doing that and I'd only occasionally had to jump it. Now with 10 months of ownership and under 6,000 miles, I have to jump it every day. When I took it in, dealership said battery and alternator were fine. If battery is fine, must be electrical. Either way, very unhappy with this defect in my new car.
Car in garage overnight and all day. Went to start car and battery was completely dead. No lights were left on.
I was driving to the dealer because I had difficulty starting the vehicle because of a low battery. I stopped at a stop light in a busy intersection, and the auto stop-start system shut off the engine. When the light changed to green, I pressed the accelerator and the engine did not restart. I was left with no power, in an unsafe situation, with cars and trucks having to swerve around me. I received roadside assistance to jump-start the vehicle and they drove it to the dealer. I have since learned that the battery had completely failed and will be replaced under warranty. We don't yet know if there are any other electrical issues that contributed to the battery failure.
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