Hi I been having issues with the tesla main touch screen control , mcu . The screen was recently offline limiting the vehicle to drive not control and 12v it let and signals does not work I'll take it to service center they were able to restore it . But if not I will need to pay from $1500 /2500 to get a replacement that's not fair because that mcu was replace by warranty less then 3 years ago . Previous screen haves memory issues and bubbles on screen . Rebooting issues was happening when driving the car , one day park car on garage next day control screen does not power on not even posible to reboot with the instructions. It this can be a recall will help a lot of comsumers I hear lot people are dealing with this issue
2013 Tesla Model S electrical complaints
Page 5 of 8: complaints 101 to 130 of 195, newest first, as owners wrote them.
My ecu has died. The main control screen does not work at all, does not come on and functionality is unusable. I have rebooted the system several times which does not work. Happens during initial start up and while driving. I have now taken my car into the service center to have it replaced. My understanding is that it is a chronic problem but, of course, I am out of warranty and have been quoted $1500 to replace.
Vehicle was stationary for a few days in my garage. When I turned it on, the touchscreen was black and tesla has told me that the mcu units needs to be replaced. During my call with the technician, he explained that the new software that were sent caused some of the units to go bad. I think it's outrageous that they want me to pay $1,500 to fix something that was caused by an internal update.
While arked in my garage morning the center screen didnt turned on the media control unit know as mcu which is the center screen failed and the car wasnt able to charge, turn on A/C and many other functions of the car where disabled it is a very escencial part of the vehicle if it fails vehicle would not be drivable at all after battery is depleted
The mcu is freezing daily and sometimes the speedometer freezes. The mcu is not responsive until you reset the system.
While in either function of stationary at traffic light, parked at work or home, and while in motion driving on a road trip. The touchscreen blanks out, freezes and locks out the touch sensitive functions, then in turn eliminates climate control. Gps mapping, back up camera, and the newest one is pixelating sections of the screen like a cable connection issue... I really don't know anymore. The local service center is resistant to address these issues.. But they were overly excited to pitch selling me the upgrades screen and computer for $2500 ..then boasted that it loads faster like your cell phone. They continued with saying I would have 4g or 4g lte ..when I upgrade. Of course I replied.. How about tesla just making the system the car was built with just work properly. I dont like being stranded and with no AC operations until hard restart/rebooting the computers through the steering wheel scroll knobs as a last hope.
Mcu failure. One year ago, my mcu screen went black. It was rebooted and was told that if the mcu had needed replacement, it would cost 4,000.00. Now one year later, it has failed completely and needs replacement. They tell me the cost will be $2,000.00. When I asked why the price difference, they informed me that they had been able to increase their orders so the price has come down. I have come to learn that numerous tesla owners are experiencing the mcu failure. My purpose of this is for you to investigate whether or not it is a design defect. The first time the screen went black, it was in motion on the freeway in motion. This most recent time, it was stationary in my garage.
When trying to start my tesla, I noticed the large touch screen was unresponsive, and I couldn't enter my pin code to unblock changing my car gears, my car got stuck on the parking gear on my driveway. When speaking with tesla roadside assistance, I was instructed to perform a reset procedure, after which the large screen went dark. As requested by tesla roadside assistance, I towed my car to the nearest tesla service center, where after diagnosis I was told my car mcu had reached end of life, and I would have to replace the mcu at my expense ($1419.07), but no clear explanation on what caused the mcu to suddenly stop working. After insisting on getting an explanation and researching/showing an article about an ongoing the federal safety agency probe on some memory issues(https://www.reuters.com/article/us-tesla-safety/u-s-probes-touchscreen-failures-in-tesla-model-s-cars-iduskbn23v1vg), tesla confirmed that the new unit would have a newer revision, but that I'd still have to pair for the service and parts.
Screen occasionally goes black either when stationary or driving. At the moment I can 'reset' the car and get the instruments back, but research tells me that this will only get worse. This is a known problem (a memory chip fails through wear over time). When it does fail it is a safety issue as rear lights can fail and all indicators (including speed) disappear.
My mcu1 (center screen) has died once and has been replaced. It is starting to fail again as the navigation is starting to be nonresponsive, blue periodically works, and nonresponsive touch functions. There is a design failure where the center screen dies after a period of time. This controls your AC, radio, charging, navigation, turn signal audio, etc... It is a very common problem and affects all vehicles from 2012 to 2018. Vehicle does not need to be in motion.
Just had an mcu -1 failure causing my car to brick. Is now undrivable. Car was in motion in city streets when the screen failed.
Our tesla model s 2013 was purchased in august of 2013, 7years ago. The car was able to cover over 200 miles with a full charge. Starting june 2019, the brakes started to shake during braking and the traveled miles decreased drastically after sudden loss of range with 2019.16.x software update that throttles batteries. Under the same conditions traveling the same route by the same person. Now, the full charge of car lasts approximately 100 miles traveled. Total super charged battery miles do not go beyond 150 miles even after waiting more than 2 hrs. Using 220 ampfor 7 hrs, the full battery charge goes up to 160 miles but even then the odometer travel covered is less the 110 miles under similar conditions of the original 200 miles traveled. We have paid for unlimited use of supercharger but we are told by tesla not to use supercharger because it is bad for the battery. That is true. We get a little better results by using our own 40 amp, 220 volt charger but the car battery lasts less than 60% of the originalbattery under identical driving conditions with supercharger it covers less than 50%. We have taken the car to tesla service center in rocklin but the technicians have said: "we ran test and battery is normal". We need help under stand what "normal" means. This car is not normal good for commuting to work now. 1) charging at much lower amps and avoiding superchargers. This took away the $2,500 purchase option and freedom of being able to travel without range anxiety. 2) replacement of the $2,500 mcu by tesla technicians did nothing but more money into tesla pockets. 3) begging to purchase a new battery, even though under warranty of 8 year extended from 125k to 150k mile warranty for prior to 2015 tesla model s vehicles is unable to be done. Very similar to the apple iphone battery throttle lawsuit. *ln
Tl* the contact owns a 2013 tesla model s. The contact stated that the media control unit failed to function as designed. Additionally, the vehicle failed to achieve the estimated 210 miles per charge instead only achieving 120 miles. The vehicle was taken to tesla (4361 granite drive, rocklin, ca 95677, 916‑652‑7740), where the media control unit was replaced however, the failure persisted. The vehicle was not repaired. The manufacturer was contacted and informed of the failure however, offered no assistance in replacing the battery. The failure mileage was 95,000. Invalid VIN. *ln*dt
The center control touch screen has been replaced 3 times since receiving the car in early 2013. There are no manual controls for most of the cars functions when this happens and losing control to A/C, defroster and sometimes turn signals is dangerous. The manufacturer needs to rectify this manufacturing defect that causes multiple failures. This failure happens as you start up the vehicle.
The emmc is failing and causing the computer systems to act odd. I've reported it for the failing main screen and it turning off for over 36 hours but yesterday the speedometer screen went blank and wouldn't come on for a an extended period of time. The car wouldn't start at first, and when it did, there was no speedometer (!), no odometer, no battery level read out, no gear indicator, no headlights, nor any other function of the instrument panel. The vehicle was stationary when it failed. It flashed on for a second, which allowed lights to come on and go in drive, but it immediately turned back off leaving the car without any speedometer or other items listed above. This was in a neighborhood.
Mcu failure consistent with other early model tesla model s. The main computer screen is dark/blank and most functions are not operable, such as navigation, lighting controls, directionals, audio and hands-free phone, sunroof, climate control, suspension controls, ... The failure occurs almost without warning. This is the 2nd failure and this event occurred while the vehicle was driving at highway speed
The mcu1 infoscreen failed on june 4, 2020, while the car was stationary in my garage, it only has 43,750 miles.. It has now not been safely driveable for 5 weeks waiting for repair and tesla can't tell me when a replacement part will be available and the repair will be completed.
Touchscreen went out. According to their system this is still a 'driveable' car and needs to be brought to them. The blinkers and headlights are controlled through this as are many other features.
Computer display malfunctioning has to be turned off and on. This is dangerous while driving. I have video of screen but cannot upload that type of file.
Media control unit appears to be failing. The system is slow to boot, the media functionality is off-line, the vehicle does not respond to driver input with respect to input on the main touchscreen. The mcu controls several critical vehicle functions.
Touchscreen stopped working multiple times over several weeks, when starting car or when driving, and had to be rebooted. Then navigation function stopped working completely. I have seen reports from other owners indicating that the screens flash memory devices have failed over time.
A known mcu failure, due to a manufacturing error on the part of the car company, requires multiple replacements of the main electrical control. The failure of this part renders the car inoperable.
Vehicle mcu does not have enough storage capability this causing it to fail and need replacement multiple times through the life of the vehicle. This is a known defect in the vehicle and fails at random times making the vehicle inoperable.
The mcu is the main control for everything in this car. It's not acting as it should, slow or blacks the screen some times and has to be rebooted again.
2013 model s 40. Mcu failed due to memory card failure in december 2018. Car would not drive. Had to be towed. Car lowered windows by itself and could not be closed. Drained battery. Car could not be opened. Charged $2100 to replace mcu out of warranty. Mcu also failed on my 2015 model s 70d [xxx] in 2019. Replaced emmc chip. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
My main large screen, while moving in reverse, shows the image from the back up camera...it will suddenly and randomly shut off and almost like reset or something like that and I will have to slam on my brakes and wait to see whats happening
The touch screen for the electric vehicle (tesla) went black rendering the vehicle to unable to be charged and any entertainment, climate and other basic functions for the vehicle to be used. The vehicle was stationary and parked when this happened but there have been reports of the screen going out while driving for other owners.
The media control unit (mcu) has failed on my vehicle over a month ago. I am still waiting for the tesla service center to notify they have a replacement for me. Till then, the representative said the vehicle is still safe to drive. Failure of the mcu means I am unable to control most of the vehicles functions. Most notably, I cannot raise the vehicles suspension, turn on the air conditioning, or view the rear view camera. Others things affected are opening the sunroof, listening the the radio or music at all, use GPS, connect my phone to the vehicles bluetooth, connect to my phone via tesla app, the odometer reading isn't visible anymore, the walk-away lock feature is inoperative so if I forget to manually lock the vehicle it will stay unlocked, and there may be more features inoperative that I am unaware of. The failure of the mcu occurred after I was done charging at a supercharger station. I noticed the screen was glitching so I attempted to reset the screen. After a few seconds the screen should've came back on but it never did.
My touchscreen media control unit (mcu) completely failed. This has resulted in no backup camera, no turn signals, no ability control AC, the seats do not move to previous positions, and worst of all, the car cannot be charged. I live about 350 miles away from the closest service center so I can't even attempt to drive there because it would require charging along the way. The car was perfectly fine aside from being very slow to turn on every day. Yesterday morning on going to work 6/26/20 I found the mcu to be black and unable to be turned on with any reboots. I called tesla service, and they are sending a mobile ranger technician but they tell me the car will need to be loaded on a flatbed to be serviced in dallas. This appears to be another emmc memory failure on the early tesla nvidia mcu system. It makes the car unsafe to drive with no turn signals , AC, or rear backup camera.
You have a current investigation regarding the touchscreen. I would like to add my complaint to your file. Because of the touchscreen failure, I have had the car towed 3 times. "touchscreen unresponsive". Without the touchscreen, you can do very little with the car. On or about 2015 I had complained to the service dept. That I thought I had a cracked screen. The cost of repair was not under warranty..ok, I thought I could live with a cosmetic problem but it was not cosmetic. Over the past 2 weeks, when I place my hand in the small storage area below the screen, I found a very sticky liquid on my hand. It was fluid leaking from the screen which I was told not to touch because that liquid is considered a carcinogen. I am unable to use this car for fear I will be stuck far away from home and require another tow. I visited the service department in dedham, ma and they were unsure which screen matches my vehicle. The estimated cost for the screen and the mcu would be approx. $2600 incl labor. No one was available to offer me a definitive cost. I was told the warranty for the replacement would be 1 year. Perhaps within 2 years I will again have to spend another 2600 for liquid leaking from the screen. Please hold tesla accountable. I'm hoping that if the recall is successful, I will be reimbursed for the money spent. There should have been a recall for the headlights. Taking any turns at night was a danger. They new it was a problem because later models didn't have this problem. Because the touchscreen is not functioning, the picture I am able to provide may not be of much help. The pictures are from the left and right of the screen. Screen not working may have to require the 4th tow. This car is dangerous.
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