While moving or still interface/mcu that controls navigation, climate control, audio equipment, etc. Runs very slow and sometimes resets itself while underway. This is distracting if it occurs while driving. Most recently this occurred while merging onto i95 at night. Also, car is now slow to "boot up" on most days to the point I'm sometimes concerned it won't start. Finally, recently the car wouldn't accept charge from home charger. A soft reboot of the mcu allowed me to charge. Concerned the problem may reoccur when on long trip leaving me stranded.
2013 Tesla Model S electrical complaints
Page 6 of 8: complaints 131 to 160 of 195, newest first, as owners wrote them.
Touchscreen failure. The problem is with the 8gb emmc nand flash memory chip in the nvidia tegra 3 processor. Tesla provided free loaner car. Replacement media control unit on order for your vehicle. They currently are on a global back order but tesla said they are working with supply chain to prioritize vehicles on site. Total for replacement is $1,516.32.
Lost touchscreen entirely which meant I had no turn signals! Required trip to tesla to fix. Heard you were hearing issues about this. Concerned screen will fail once out of warranty. Not safe to drive without signals!
Occasionally, the vehicle center display has various issues: bluetooth will disconnect, voice commands will stop working, the car won't start when I get in it (the center screen will remain black until I exit the vehicle then shut the door then re-enter it. It has happened twice for me, where I moved my car out of a parking spot, exited the vehicle to check something, then the car was totally unresponsive after getting back in. It took me upwards of 5 minutes to get the vehicle started and out of park and into drive. Luckily, I was in a low-traffic parking lot, but if this was a busy area it could have caused a major issue. The center display has been replaced in this vehicle before as well. I am afraid that my car is approaching the inevitable emmc failure where the flash memory wears out after too many write operations.
The screen goes blank often. The computers reboot even while driving. Touch screen not responsive. Car didn't charge and now the internet connectivity is completely gone. The audio complete cuts out. The radio and also the blinker clicking when the blinkers turn on. Tesla attempted to fix by deleting driving history. It boots faster and freeze less but did not solve any problems. The problem happens when the car is parked and needs to boot but also degrades while driving an can have the display go unresponsive during driving.
The center touchscreen on my car failed, and was told by tesla technician it was due to the memory being full. From further investigation it appears that memory became full due to software updates pushed by tesla and log files saved on hard drive by tesla software. When touchscreen failed I lost HVAC, stereo, rear view camera, navigation and potentially turn signals (when turn signal stalk was hit the dash did not indicate turn signal was on, but when hazard button was pressed the dash showed the turn signal was on). The touchscreen failed while the car was parked and I was not in it. I got into car one morning and the touchscreen no longer worked. This same touchscreen also had another issue where the adhesive on the screen had melted and leaked under touchscreen. This melted adhesive caused what looked like a bubble around ~70% of the screen. Tesla replaced the touchscreen with a remanufactured unit (this must occur at a high enough rate that reman units are available) which cost $1900 to replace. A new touchscreen would have cost me $2400. When I pushed the tesla service facility to cover this failure under warranty they would hear nothing of it, even though both failures were known issues. My car had ~74k miles at the time of failure.
Mcu failure due to emmc failure. Emmc fails due to finite write endurance which occurs on all cars while either still in warranty or out of warranty. I personally have not been in a situation where this was a safety issue as of yet, however if it fails completely and results in the mcu being unable to boot, or looping. The car will not be able to "start" or be movable without a tow. This scenario could be dangerous to me or my family depending on where and when it happens.
The tesla screen abruptly freezes and shuts down. As a result, the rear view camera becomes unavailable and this is a safety hazard. I am requesting tesla recall this vehicle and offer a replacement.
Vehicle was stationary, emmc failed. Tesla took 13 months to "get the part" and vehicle is currently at tesla. Car sat due to the inability to charge, change settings, etc. And this created additional failures (to include 12v battery, etc.)
My screen and back-up camera both failed and had to be replaced.
Tl* the contact owns a 2013 tesla model s. The contact stated that at start-up the media control unit (mcu) malfunctioned. The failure caused the rear camera, heating and air conditioner, GPS and web browser to become inoperable and for the battery to become drained. The contact stated no warning light was illuminated. The vehicle was taken to tesla located at 135 us-22, springfield township, nj 07081, to be diagnosed. The contact was informed that the media control unit needed to be replaced. The vehicle was repaired. The manufacturer was informed of failure. The failure mileage was approximately 110,000. *bf
Main touchscreen unresponsive or blacked out. No connectivity and error 'touchscreen unresponsive'. Reboot fixes for about an hour then fails again. Happens consistently now every time the car is parked.
Touch screen does not work. Tesla says mcu must be replaced.
The center media touchscreen (mcu) in my vehicle stopped functioning and several functions ceased working. Initially I received a "touchscreen unresponsive" message while driving so when I stopped at a stoplight I attempted to reboot the mcu using the steering wheel controls. The screen started the reboot process but everything that was on including HVAC and radio turned off for the remainder of my drive and were inoperable until after the screen was replaced. The touchscreen never turned back on. Many functions did not work when the mcu died with the oddest one of all being that I had no turn signal sounds which I think are created by the cars audio system and the mcu. With the loss of the mcu, I lost the use of my backup camera and my HVAC which was stuck in an off state so I had to roll down my windows in order to have any airflow in the cabin. Thankfully I did not need the forward or rear defroster between when my screen stopped working and it was replaced as both are controlled via the mcu and were unavailable. Charging at home was extremely limited and maxed out at very low amperage and I was unable to change the charging amperage due to the inaccessible touchscreen. I did not try a dc fast charger. Mobile app control was unavailable so I was not able to use it to adjust my HVAC or charging settings. The controls for adjusting the active air suspension were also not available however the car appeared to set itself to a normal ride height. No steering wheel controls (HVAC, radio, sunroof, voice commands) worked and my headlights were stuck in auto mode that was the second mcu in my car, previously being replaced about 14 months earlier due to the screen adhesive failing which caused air bubbles to form within the touchscreen. I think the cause of the mcu failure was emmc flash reaching its maximum write lifetime despite the prior replacement.
The main touchscreen on my 2012 tesla s has stopped working completely- totally blank, resulting in no rearward facing camera, lower charging rates, no control over suspension height or steering stiffness; no A/C, no heat, no sunroof controls, no wifi, no bluetooth and no cellular; no map, no GPS. No radio.
Re: the federal safety agency action number: pe20010 hello I saw that an investigation was opened for the mcu going completely dead. My car was affected (occured feb 21st, 2018 and mcu replaced around march 8th, 2018 at my expense). I would be willing to provide any information needed. Thanks
The mcu went out while driving. Lost any of the electronic control of the car including back up camera.
The middle console suddenly blacked out and would not reboot. This restricted drive functions including reverse camera, navigation, air conditioning on a hot summer day, no entertainment in the vehicle. The blackout occurred as I was at a stop sign in a residential neighborhood. I gravely feared the car would simply turn off in traffic as it felt like it was stalling / driving differently. I immediately took my car to a super charger to see if that would help. I was told by a remote tesla operator that the disruption was due to software attempting to update - which, was not prompted as it typically does. Completely blindsided by this malfunction, the next day the car would not unlock in the typical fashion by key detection. It also wouldn't connect to the app to unlock. I again called tesla and they attempted a remote unlock which was unsuccessful. They suggested having the car towed to tesla for a few. Fortunately, I was able to unlock the car by double clicking the key fob - why didn't the tesla agent make that suggestion rather than suggesting an expensive tow?? I ended up paying to replace the mcu.
Touch screen leaking lcd fluid both main display and drivers display. Seems like manufacturer defect it also known these touch screens will fail eventually disabling rear view camera.
Screen stopped working. Tesla says that the controller board for the screen failed. As a result, car was unable to charge, A/C disabled, no radio, no backup camera, etc. Tesla had to replace the controller, at a cost to me of over $2500.
Media control unit failed while in the custody of the dealer after a drive unit failure. The unit began malfunctioning a few days before. The direction indicators and radio were working intermittently with the audio blanking off at 12 second intervals. This coincided with a drive unit failure. The car had to be taken to tesla by a flat bed. We were charged nearly $3000 for the repair. Service invoice attached.
Tl* the contact owns a 2013 tesla model s. The contact stated that while operating the vehicle the media control unit (mcu) malfunctioned and was permanently disabled. Due to the failure, the backup camera failed to display. The contact was unable to make any automotive adjustments due to the failure. The vehicle was not taken to be diagnosed nor repaired. Dublin tesla located at 6701 amador plaza rd, dublin, ca 94568, was notified of the failure. The manufacturer was not contacted. The failure mileage was 115,000. The VIN was not included.
Tesla main computer is designed to fail and disable the ability to turn on the headlights, turn signals, rear view camera, and so on. The main computer logs everything happening in the car excessively (they do this so press reviews can be refuted, it has happened many times) but that logging causes the chip to fail. The solution is to turn off logging but they refuse, so these computers fail predictably on schedule. All teslas are affected.
The touchscreen controls are very slow. The touchscreen fails intermittently, sometimes rendering the back up camera inoperable when driving in reverse. Frequent rebooting is required when it hangs up. A noticeable deterioration has occurred in the last six months.
The electronic touchscreen that allows access to most of the cars functions stopped working. The car would not work to basic standards once this happened. Car was in motion at the time on city streets.
Twice my tesla lunged forward accelerating speed when trying to park resulting in accidents. I reported both issues to tesla. First time they denied that happening and the second time this past year they needed additional information. Then when I provided the information my emails kept getting bounced back. First incident occurred when parking in a school parking spot with a cement block. As I was slowly driving into the spot the car suddenly accelerated so fast my car went completely over the block and I pulled the steering wheel left to avoid hitting the building in front of me. I remember I kept pumping the brakes and it kept going faster. I clipped the car parked next to me and my car we to into the dirt area and since I pulled the wheel left to avoid the building it continued off the dirt area back onto the parking lot and finally stopped. The entire bottom of my car was damaged from going over the cement block and my whole left side was damaged from scraping along the front bumper of car parked to the left of me. That occurred in spring of 2016. The 2nd occurrence was september 30, 2019. I had paralleled parked in between a golf cart and a car; my car was completely stopped I had my finger on my control to put it into park and once again it lunged forward and I jerked my wheel to the left in order not to hit the golf cart straight ahead. I ended up clipping the golf cart and my right front end got the brunt of it. I have photos if you want them but I need to get help loading them if you need them so contact me if you want them.
Re: the federal safety agency action number: dp19005 - investigation subject : battery management software updates tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released ever. After installing a software update 2019.16.x I lost range and the ability to charge the battery at higher rates. Before the update, I was charging at 100% to 255 miles on my 85kw battery pack. The original miles were 265 miles when the car was new. Of course normal degradation is expected. I currently only get 239 miles on a full charge as appose to 255 miles.
In the past year, my car has lost a significant amount of range, and has experienced slower charging speeds. After calling this to the attention of a tesla service center, I was told that there was nothing wrong with my battery and that the reports of a software update that lowered range were rumors. I experienced a 6% decrease in range in a few months. My car was 6 years old and only and 9% battery degredation over that period. In the past 6 months it has lost an additional 6% range now totaling 15%, and that additional range reduction seems to be linked to a software update from tesla. If there is a problem with the battery that may cause a fire, and that is the reason that tesla did indeed roll out a software update to increase safety, tesla should replace the batteries instead of reducing the rage . The most safe thing to do is replace the batteries. I love my car, and I am a big fan of tesla. Tesla is very proud of safety in their cars, so they should do the right thing and replace these batteries.
I purchased a certified pre-owned tesla model s p85+ with 100,000 miles or 2 years cpo (whichever comes first) and manufacturing warranty unlimited miles or 8 years motor and battery warranty. (this was the note when I placed order -- used cars which receive the remaining battery and drive warranty and a two year, 100,000 miles maximum odometer pre-owned limited warranty) until today I was never given my warranty documents by tesla, still waiting... The car continues to slow charge and lost 50 miles within a year of the purchase however degradation on both issues was done within 4 months of the purchase by manipulating the software without my knowledge/consent. My car charged super fast before at the supercharger (before - from 10 miles to 250 within 50 minutes or from 11 miles to 180 within 25 minutes )until tesla made changes to the car software, - but now it takes me 4+ hours to get from 11 miles to 205. The car won't even charge higher than 205 anymore and when I purchased the car tesla advertised 265 miles epa. I am told tesla service center will not give me the diagnostics report on my car, I will have to request it from "ncds" or get a lawyer... Last I checked I paid for the car and I hold the right to know what diagnostics are they running on my car. This is from 1/27/2020 12:30 - 16:43, changing at the I-45 nw freeway sc supercharger. -started charging at 11 miles -finished at 205 miles (not 100%, stopped before) epa 265 - currently 54,299 miles. -under warranty (cpo & manufacturing) can't stay at the supercharging with a year old and a 3 years old toddler (crying, screaming, tantrums, the list goes on.. On a city to city trip and not including nationwide road trips ) to get at least 200 miles 4 hours. We can't even take road trips in tesla anymore, have to borrow a vehicle from parents or a family member to keep the cost down (humiliating)
On november 1, 2019, I was slowly braking and start turning right into my driveway on the 2013 tesla model s. I felt a surge of the vehicle and 1 second later, the vehicle landed on top of the staircase of my house entrance and driveway. I did not press on the accelerator at all when I slowly turning into the driveway.the vehicle sped on its own for only a split second. I called tesla roadside assistance. The representative contacted me and direct me to a repair shop and he told me that he would have the vehicle's information to be sent to the engineers to find out what happened. I had my vehicle towed but to repair shop but tesla support team has been ignoring all my calls and email. My vehicle was considered to be total loss by my insurance company.
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