Tl* the contact owns a 2016 tesla model x. The contact stated while reversing the vehicle from his garage, when attempting to adjust the radio and the back-up camera display on the touch screen disappeared. The contact stated no warning light was illuminated. The contact was able to continued reversing and backed up into another parked vehicle. The airbags did not deploy. The contact stated no one was injured or seek medical attention. A police report was not filed. A dealer was not contacted. The vehicle was taken auto body shop to have the rear bumper repaired. The contact stated on 2 different occasion, when the he experience the same failure. The vehicle was taken to local dealer tesla (4180 el camino real, palo alto, ca 94306:(650) 681-5800), where it was diagnosed with needing the microchip or the display unit to be replaced.the vehicle had not been repaired as of yet.the manufacturer had been informed of the failure. The failure mileage was approximately 15,000.*dt
2016 Tesla Model X electrical complaints
Page 3 of 4: complaints 41 to 70 of 94, newest first, as owners wrote them.
The center display and sometimes even the main display black out during driving. Most times the system requires a reboot which can take a few minutes. During the time where the screen are not visible you have no control over headlights or the ability to defrost the windshield. In addition the camera which is displayed while driving is also unavailable. If the center screen goes black then you can't see how fast your going or if your park, drive or reverse.
Having many issues that seem to follow the reported symptoms of failing emmc memory, however tesla told me that it is not the issue and that the emmc just needs "refreshed" for $95.59. It sounds like a way for tesla to delay the inevitable replacement or avoid replacing the module. Also, I think it should be illegal for an automaker to leave a feature such as autopilot in "beta" form indefinitely in a production vehicle. I suspect the feature (that was quite expensive) will never be actually finished since development is probably no longer happening on older vehicles.
I own 2 teslas (2013 s and 2016 x) and within 6 weeks both center screens went blank. The stated reasons by tesla for the defect for the s is listed as "ms tegra mcu lte prem w-d motherboard na(1004740- 10-a)" and for the x it's listed as "mcu, mdlsx, na premium, remain (64gb)(1098010-99-h)". I'm convinced it's a built-in flaw that should be covered by tesla vs the owners. Also, upon my request to send me the diagnostic logs that would allow me to verify wether it's truly the motherboard or the sc card that is defect, tesla refused to do so. It's a critical piece of information for any owner to be able to see and read.
The center screen keeps going out and having to be restarted. Tesla will not cover the repair because the vehicle is over 100,000 miles.
The center console went dead, the vehicle could not be moved, would not even go into neutral, had to dragged out of the garage by the tow company and then shipped to the dedham, ma for repair. The issue was a failed emmc module and cost be about $600 in repairs
The main screen failed. This in turn caused other systems to not work correctly. Examples include rear view camera, turn signals, infotainment system which includes maps, navigation, music and the ability to change any settings on the car. The car was stationary when the mcu stopped working.
The vehicle started taking longer to start up about a few months ago. Then the system needed to be rebooted on a regular basis to be functional. At one point the main screen that controls all the safety and visibility features of the vehicle stopped working and the vehicle would take up to 5 minutes to start up. After doing some research this is a common issue with tesla's older than 2018 where they encounter an "emmc failure" of the mcu. The defect of the mcu was addressed when tesla replaced the mcu in its vehicles in 2018. This should be treated as a recall due to the design flaw of the manufacturer. The mcu controls all the safety features of the vehicle and the rear view camera. Without the mcu it makes it extremely difficult to have the visibility needed to go in reverse.
Main screen computer (mcu)just shut down while driving. This is a very serious safety issue that tesla already knew about and this is a long time issue.
Mcu issue and bubble screen
Center consule went completely dark after mcu failed. Side mirrors could not be controlled and blinkers stopped working
My touchscreen went black and systems became disabled (air control, autopilot, music, navigation). Within a week the readings on my phone app were not correct and it took some time for the power to engage the gears. My backup camera went dark. Finally, I could not put my car in gear and it had to be towed by a specialty towing service. Tesla tells me it is a software issue, but I think a memory chip has gone bad. I think this relates to an existing investigation on this issue by the federal safety agency.
May 2020 while my car was still under warranty I continually had issues with the main screen. Issues were reported to tesla who asserted it was the firmware. Tesla kept my car for over a week for repairs, then charged me $400 for new firmware. However within two months the issues began again, the screen going black and multiple errors. In august I was finally given another service appointment. This time they asserted it was the 12v battery (despite recently having that replaced in 2019). After replacing the 12v battery the problems with the mcu still persisted. It takes about 3wks to 1month to even get a service appointment. Now they are saying the issue is with the mcu which needs to be replaced. I do believe the issue was with the mcu all the time. I do believe tesla either misdiagnosed or knowingly did not resolve the issue. Now I am being asked to pay $2500 not including tax and labor to replace the entire mcu for problems which were initially reported while the car was under warranty. Further, tesla is now claiming they no longer have logs of diagnostics on my car when I requested to see the diagnostics that were previously run diagnosing my black screen althout the do agree my car has been continually brought in for a black screen and non-functioning system. Disabled screen functionality causes several other systems of the car not to work: regenerative braking disabled, autopilot disabled, driver and user settings, disabled, AC unit not functioning, stereo/radio capability disabled. Each day a different alarm or not would come on disabling another function while driving. Very dangerous and very unnerving, especially while transporting three young children. I have asked tesla for diagnostics logs on my car and hoping to receive and submit them as support for this complaint.
Touchscreen died completely affecting ability to drive vehicle. No ability to control defrost or air conditioning for windshield visibility. Turn signals produce no audible noise. No backup camera. No ability to change charge rate or reasonably identify when car will run out of charge and die on a long trip. I cannot tell of my battery fan is working to prevent overheating and fires. No ability to tell if airbags are functional or shut off. No ability to tell if miles driven are registered on odometer. No ability to turn on a tow mode if vehicle is disabled.
Mcu (media control unit) failed on multiple occasions, I was unable to control AC/radio/autopilot system/ or navigation. Also both turn signal were in-operational. Tesla service center refuses to replace the mcu or fix it. Vehicle was in motion, on highway at a speed of about 70 MPH.
The car doesn't take charge. I drove my car to try different charging spot in the same supercharging station and try in another charging station. The car doesn't charge. It was a weekend when the car has charging issue. Eventually the car just out of juice. Won't open it let me in and I have to tow the car to service center in the monday service business day. It needs special towing with dolly. Becasue of the car out of juice the 12v battery is dead too after that. Charging port is a known issue to tesla but after all the repair. I was charged of $1300
The touchscreen become less responsive the past few months, the power-up time becomes longer, the screen would freeze and would have to be rebooted, and on july 24th the mcu unit is a total failure. I couldn't even drive the car until tesla mobile service comes out to cycle the power of 24v. The cost is $85 of diagnostics fee but he couldn't find anything besides that it is not responsive. After that I have to reschedule another visits which is not available until aug 12th. I can drive now with black mcu but I can't control blinkers. My blinkers are always off. Very unsafe. This car has only 55k miles. It is right after the warranty expires. The mobile service and phone call with service shop in reno location both suggest me to replace to a new mcu and since it is out of pocket it makes sense to do a mcu upgrade instead. Total with part $2500 it would be around $3000.
The mcu is dead. Car cannot be operated safely. No side blinkers, no horn, no AC. At this point my car cannot even turn on and cannot be driven. Contacted tesla, but it is not a safety issue and they sent me home as parts were out of stock. It is not safe to drive as blinkers don't work.
Center screen (mcu) dies/freezes up while driving and must try to reset all the time. Tesla refuses to accept resposibility and replace with new mcu under warranty.
While driving the car on july 31 at about 7pm, the center touchscreen went black and would not reset using tesla instructions. Vehicle was parked. The A/C and climate controls were therefore stuck in the on position with no recourse. All other functions handled by touchscreen were inoperative. Tesla roadside assistance was called on morning of aug 1 for oiptions, but reset protocols offerred did nothing to help solve the problem. Car taken in to tesla service center on aug 2, with inoperative mcu identified as the cause on aug 3. Repair cost estimated to be about $1500. I then found out the repair was out of warranty only because tesla had shortened the warranty by 2 years after I purchased the vehicle. If the warranty was as stated when the car was purchased, this repair would have been covered by tesla. Sorry, no useful pics or docs appy at this point, as repair has not yet been made.
Total main computer failure (mcu) - many safety features were unaccessible and not available including but not limited to turn signals and hazard lights stop working, the settings for autopilot and driving are gone, the suspension settings, the ability to turn on headlights manually, ability to manually lock and unlock the vehicle, navigation, A/C, sunroof controls, etc.
Main computer system died. All screens stopped functioning (including speedometer). Car wouldnt lock/unlock. Tesla said the mcu had to be replaced and they were going to charge me because it was 5 days out of warranty.
My screen goes black. This recovers over time when I reboot, but if I am checking mileage the screen goes black again. People who have the same car have told me that this is a known problem with the computer memory for this vehicle. This has happened when the car is stationary and moving on a city street. I am not able to get a service appointment until august 7, 2020
Mcu-touchscreen emmc failure - mcu1 (version 1) unit in tesla, including my 2016 tesla model x has an emmc chip that cause failures resulted in whole central screen going blank, freezes, and as result make car not-operational - no navigation, no climate control, no other controls of the vehicle, since it's all driven through central screen. Considering my car if just 3.5 years old, this is really concerning and tesla should address this technical flaw.
The mcu died, preventing use of the backup camera creating a hazard while backing up with low visibility.
The mcu screen on my tesla went out after returning to the vehicle from it being parked. Screen would not turn on even after multiple reboots. Was able to drive the vehicle but lost all controls that the mcu screen controls, luckily it was a cooler day and I didn't need the AC but HVAC is inaccessible when this goes out among other safety items. Prior to this there were times when the screen would be out and then come on after a few minutes. This is a known issue with tesla model s/x vehicles built before april 2018. They seem to always fail outside warranty but this shouldn't be an issue and can cause harm because of what the mcu controls.
The mcu in this 2016 model x does not function properly. It will randomly crash and go completely black while the car is in use which stops all functionality of the HVAC, radio/audio, navigation, etc. The car also contains a browser which doesn't work at all. The mcu is extremely laggy when it is working.
Mcu1 the main computer controlling the car crashes frequently and disables the car
Main display stops functioning, causing loss of several necessary and safety functions including but not limited to: vehicle control, climate, navigation and vehicle status. This is a known problem for tesla models s and x sold before 2018.
Tesla x model 2016 erratic behavior noticed. System will power up normal but some of the safety functions will not be available. Center screen will not render properly like it is frozen. Very frustrating. Yes tesla is a low maintenance but if the computer modules / monitor that are heart of the car ( engine) there should be extended warranty on it. I am told that mcu unit needs to be replaced like saying your engine need replacement after 4 years. There should be standards on the computer hw devices on electric cars that are more robust and longer lasting. So much for low maintenance compare to cars with engines.
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